Cannon SafeCannon Safe is the industry leader in safe manufacturing. For over 50 years, Cannon Safe has dedicated itself to people. We are committed to growing our employees to their highest potential in order to manufacture the best products, worthy of protecting your valuable. Whether you are looking for traditional home safes, home office safes, or gun safes, Cannon has you covered.
Cannon Safe (cannonsafe.com) has 792 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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There product failed do to faulty weld on the locking mechanism the customer service department got a video of the failure and kept saying it was the battery and closed the work order number twice and now I started a neither work order and called and cussed them out it will be 20 days to send a lock smith
Martin L.
The safe is beautiful, but the LOCK MECHANISM FAILED after two years. This is where the problem comes into play. Cannon has literally NO CUSTOMER SERVICE (specifically -> Romeo Bautista (Cannon Security Products, LLC) and does not care about the customer experience. There is no way to chat or talk to them; only email and then wait sometimes days for a response. They do not pay for a safe technician after one year to do the repairs and will not cover parts unless they ship to you. So then, ANOTHER ISSUE, IT TAKES WEEKS to receive the replacement parts! I did not buy a safe so my valuables could be left unsecured for weeks. The customer service representative DID NOT CARE, did not even try to expedite, and barely communicated with me. DO NOT BUY ANY CANNON SAFES IF YOU EXPECT REASONABLE CUSTOMER SERVICE. They have no idea what it is. Pitiful, and for a brand name like this to not care about customers should tell the whole story... buy a not reliable product from a good name, then get treated like you don't matter, do what's necessary to protect your valuable and invalidate your warranty and get no reimbursement for repairs. SHAME ON YOU CANNON...ENOUGH SAID.
Mark R.
IF I COULD GIVE THEM A NEGATIVE NUMBER I WOULD-- THEY DON'T EVEN RATE A 0, LET ALONE 1. BACKGROUND: I purchased a Stack-on gun safe from Academy (online) 29 April of 2022. It was Model #BFS10DS IT HAS NOT HAD A WORKING KEYPAD SINCE 4 OCT 2022. On 4 Oct 2022, I notified them that the electronic combo lock had stopped working. I sent them a copy of the receipt, a picture of the combo face. I have been going back and forth with them trying to get this fixed for now over 7 months. They have sent replacement parts-- 1st time I installed, didn't work, and I so informed them. 2nd time theuy sent parts, I informed you they were the wrong parts. Before y'all sent them a third time, I informed them they were going to be the wrong parts. Sure enough, on 30 Mar, I received the "parts"--- wrong ones-- again the keypad is different from what came on the safe, to include having a ribbon connector vice a single wire. Additionally they sent a metal key to open the safe. Not surprisingly, it is not the correct key to open it. Various tickets have been opened on this: 1072862; 1117586; 1149736. I have received emails from Rafael Mendoza, Romeo Bautista, and Jenny Ibarra. Bottomline-- the electronic lock on my safe still will not work, and the only way I can open it is with the keys. FOR CANNON "CUSTOMER SERVICE": Just like I told you, you were sending the WRONG ONES! SO THAT IS TWICE YOU HAVE SENT THE WRONG PARTS. YOU ACTUALLY SENT THE CORRECT PARTS THE FIRST TIME, BUT AS I PREVIOUSLY INFORMED YOU, AFTER REPLACING WITH THEM, THE KEYPAD STILL DID NOT WORK. SEE ATTACHED PICTURES THAT SHOW THE CORRECT KEYPAD AND THE WRONG KEYPAD (THAT Y'ALL HAVE NOW SENT ME TWICE.) LAST CONTACT ON PROBLEMS WITH IT WAS ON 28 APR 23. ON 27 APR 23, "TIM" A SUPERVISOR, CONTACTED ME BY PHONE. I DIDN'T HEAR THE CALL AS I WAS MOWING MY 1.1 ACRE LAWN. HE LEFT A MESSAGE SAYING HE WOULD CALL BACK. I CALLED AND RECEIVED A CURT RETORT FROM ONE OF YOUR "CUSTOMER SUPPORT" REPS THAT IF HE SAID HE'LL CALL YOU BACK, HE'LL CALL YOU BACK. BACKGROUND: I purchased a Stack-on gun safe from Academy (online) 29 April of 2022. It was Model #BFS10DS I HAVE HEARD NOTHING SINCE 28 APR 23. MY KEYPAD ON MY SAFE DOES NOT WORK (SINCE 4 OCT 22), AND YOU HAVE SENT ME INCORRECT REPLACEMENT PARTS TWICE. THE ONLY WAY I CAN OPEN IT IS WITH THE KEY. IF I COULD GIVE THEM A NEGATIVE NUMBER I WOULD-- THEY DON'T EVEN RATE A 0, LET ALONE 1.
David B.
You put in new code then ok everything is fine. Then code no good Have to use dial left and right biggest Much of scap every. Called Cannon More scap I would give zero rating.
Philip
I bought a Cannon safe and paid movers to put it in the basement. I removed the box, read the included instructions, and presto, the key will not open the door as instructed. I called customer service. The customer service call was difficult at best because of the language barrier between the representative (accent I’m not sure of) and myself (English). I carefully gave all of my information and was told someone would contact me to resolve the problem. It has been 5 days and i have not been contacted. So the safe still sits in my basement unused. It will cost me another $175 to have it brought from the basement to the garage to be picked up by the freight truck for return to the warehouse if Cannon can not resolve the problem.
Mike G.
Cannon safe warranty department is the worst. They're response time getting back to you is terrible. Their resolve is even worse. I bought a new Cannon safe and noticed the door is not straight. You can even see the gap in the seams when the door is closed. You can see inside the safe when the light is on when the door is closed. I sent several pictures for them to tell me it's normal. I said that changes the fire rating and they said it did not and they were not going to do anything about it. I asked to speak to a supervisor months ago and nothing. I regret buying this paperweight. This is the worst product and customer service. Do not buy one of their safe's and even worse customer service. Buyer beware
Elizabeth R.
I had a horrible experience with the Cannon safe company. The code was locked out so we called the company. Was told all we needed to do is get the master reset code and it would be fine. So we had to have a paper notarized and pay 30 dollars. So we did that. Got the master test code doesn’t even work. I was also on the phone with Cannon for hours 2 days In a row. Never was able to open it. Was told that we have to pay a locksmith to open it. So after paying over 1000 for this safe they wanted me to pay 300 for a locksmith. Then they would send parts to fix it but had to call a locksmith again to have all the parts replaced witch was another 250. I asked if we paid the 600 to a locksmith in all if they could tell me we wouldn’t have to deal with this again I was told from the lady sorry I can’t tell you that. That is not right people spend good money for their products. We should have to spend even more on there faulty products.
John C.
Significant delays in responding, never answered my emails until I called. Parts take upto two weeks and you have to be certified to get into your own safe. Straight Junk, planning to sell as soon as I get access and will never buy another product associated with this company.
