Cannon SafeReviews of cannonsafe.com

Beware when buying a Cannon safe, their customer service is absolutely terrible. No phone support is available at all, only online chat support, and that chat does not appear to be functional or manned by an operator for much of the time. We had a problem with the Lexam touchpad on our safe and have not been able to get any help from the company. We use this safe for our business and this is a serious problem for us impeding business operations. Very dissapointed

Cannon safe bought from tractor supply... Keypad went out after 3 years contacted cannon service department they ran me through several senerios to unlock the safe. All pointing to a bad battery which is a 2027 battery exp date. Being that this is 2023. So its not the battery after buying 3 separate packs at different locations just to make sure.. Well the door does not open after 7 to 10 times of punching my code then it opens so what good is a safe that you can't readily access especially when your in a threat situation. Which happened to me and my family..I like the construction of the safe but the digital lock is utterly useless!! The Cannon service department is not willing to work with me after 6 back and fourth emails and correspondence on the phone. And they are utterly USELESS!! Im thoroughly pissed and will not buy another Cannon product and would use caution if your using the safe to store weapons you might have to rely on in a emergency situation. I myself am replacing the digital keypad and locking mechanism with a dial type combination lock to correct the Chinese made one Cannon uses.

The mechanics on my safe are no longer functioning. I got someone on the phone once only to be told that unless i'm able to make a video and send it to them they can't help. So I did that, now no one will replay to my email and if you call the number, you're on hold for 20 minutes before they disconnect you. Terrible support.

Called and called no one to take a call! Also email and no answer ! The service is no good ! Key pad broke and lock smith tried call cannon with no response! Service is terrible

i e-mailed canon safe that i lost my combination. They said send them the serial number and $25.00 for the combination. i sent them the money and they sent me combination for the safe. ONLY the combination didn't work. I replied back to them and said the combination didn't work. I didn't get a response from them so cut the safe open. come to find out the numbers they sent me were wrong. Then i asked them for a new safe because the combination was wrong. now just waiting.

My electronic lock has failed on my Cannon Safe. I have been in contact with Cannon for 3 Months trying to get this taken care of. The keypad is working, but the solenoid inside has failed. Cannon tells me that I have to have a locksmith open it, (for $475 + time). Cannon will not help me with this problem. I will not pay that much for a locksmith. Do not buy Cannon!

Got hung on after waiting on hold for 30 minutes. No place to find replacement shelves.

I got my Cannon safe on 5/18/23. so far I have receive 0 help from Cannon Safe Co. When I got the safe home the keypad was 45* turned to the left and the black keypad was coming off. I called Cannon and talked to 5 people over the last 3 weeks none was any help. Most of the time I get disconnected. The craftsmanship was Losey. If it would cost me $400 to take it back and another $400 to bring home a different darn. Right now I would not recommend Cannon safe to anyone.