candle guyReviews of candle-guy.us

Response from candle guyJan 1, 2025

Hi Chris, Thank you for your feedback. We’re very sorry to hear that your order hasn’t arrived – this is definitely not the experience we want for our customers. We ship every order the next business day at the latest, so it’s likely that USPS encountered an issue, such as a delay or a lost package. Have you checked the tracking information or contacted USPS about the status of your shipment? To be honest, leaving a 1-star review without reaching out to us first makes it difficult for us to help. A direct message to our customer service team at [email protected] would be much more effective in resolving this issue. We’re always happy to help, but we need certain details, like your order number or email address, to take action. We also noticed that you haven’t responded to our request for more information, which gives the impression that you might not be interested in finding a solution. If that’s not the case, we encourage you to get in touch so we can resolve this for you, whether that means finding your package or issuing a refund. We promise to reply within 24 hours and are committed to making things right. Please don’t hesitate to reach out – we’re here to help! Best regards, The Candle Guy Team