candle guyReviews of candle-guy.us

Response from candle guyJun 3, 2025

Hi and thanks so much for your honest feedback! We’re happy to hear you liked the scent – that’s super important to us! We understand that the size may have felt a bit underwhelming at first glance. But here’s the thing: our candles are hand-poured in the US, made from 100% natural soy wax, and burn for over 70 hours – despite their compact size. We also use only essential oils, no paraffin, no blends, no synthetic fragrances. That’s what makes them clean-burning and headache-free. Sorry to hear your shipping took longer than expected – that’s not the norm, and we’re constantly working with our logistics partners to improve. If you have any questions or feedback, feel free to reach out to our customer support – we’re always happy to help! Michael

Response from candle guyFeb 11, 2025

Dear Chad, Thank you for your honest feedback. We’re really sorry to hear that your experience with our Candle Guy candle didn’t hit the mark. We get it—$25 isn’t cheap. That said, each Candle Guy candle is made from premium ingredients and burns for over 70 hours. Our goal is to deliver more than just laughs; we want you to enjoy a long-lasting, high-quality candle experience too. Your suggestions about the photography and label materials are super valuable. We're always looking for ways to improve and will definitely take this on board. Also, we want you to know about our satisfaction guarantee. Even if you've already lit the candle and don't love it, you can send it back to us for a full refund. We’d really like to make this right and hear more about how we can turn things around for you. Please reach out to us at [email protected]—your happiness matters to us. Thanks again for your feedback, and we hope to hear from you soon! Warm regards, Michael & The Candle Guy Team

Response from candle guyFeb 3, 2025

Thank you for your feedback. We’re truly sorry for the inconvenience caused by not receiving your shipping email. We always send out a shipping confirmation with a tracking link automatically to the email address provided at checkout, at the exact moment the order is dispatched. Unfortunately, we didn’t receive a reply to our inquiry, so we couldn't investigate your case further. It’s possible that the email may have ended up in your spam folder, or that there might have been a typo in the email address entered during the order process. We would be happy to assist you further to resolve this. Please contact our support team at [email protected], and we will gladly look into it for you. Thank you again for bringing this to our attention. We apologize for any inconvenience and appreciate your understanding. Best regards candle guy

Response from candle guyDec 23, 2022

Hi Mattie, thank you for your feedback! We will add other shipping options next year. Also express shipping ;-) Michael

Response from candle guyNov 14, 2022

Hi Mike, thank you for your feedback! We will consider adding some more candles for guys in future. Micheal

Response from candle guyDec 28, 2021

Thank you for your feedback! I'm sorry sorry the scents were backwards - that shouldn't have happened! Please send an email to [email protected] with your order number and I will take care of that. Our candles might not be the biggest but they are made of 100% soy wax (no blend) with natural ingredients only, high-quality essential oils and very best herbs. That's why they burn up to 70 hours. Size doesn't always matter - burn time and ingredients are important when it comes to scented candles 😉

Response from candle guyNov 15, 2021

Thank you for your feedback! yeahhh we know they are not cheap. Our candles are made of 100% soy wax (no blend,...), we only use natural ingredients, high quality essential oils and the very best herbs. Our candles burn up to 70 hours. So you get what you pay for, 100% top quality! If you have any more questions I'll be glad to answer them 😉 [email protected]

Response from candle guyNov 8, 2021

Oh no! I'm sorry! That shouldn't happen Please send me an email [email protected] and I will take care of a replacement.