candle guyReviews of candle-guy.us

Response from candle guyFeb 27, 2025

Dear Elise, Thank you for sharing your feedback! We’re sorry to hear that the size of our candle didn’t meet your expectations. We take great care in clearly displaying the dimensions of our candles on the product page, both in text and images, so that our customers know exactly what to expect before making a purchase. Our candles are hand-poured with premium ingredients, using high-quality wax and carefully selected fragrance oils to ensure a long-lasting and delightful scent experience. Unlike mass-produced candles, our products are crafted with attention to detail, unique designs, and fun messages that make them stand out—not just as a candle but as a special gift or a statement piece. We understand that pricing is an important factor, and we want to emphasize that our candles are not just about size, but also about quality, craftsmanship, and originality. From the durable glass jars to the carefully curated scents, every aspect is designed to provide an elevated experience. That being said, we never want our customers to be unhappy with their purchase. This is why we offer a 100% satisfaction guarantee—if you’re not fully satisfied, we are more than happy to provide a refund. Simply reach out to our customer service team at [email protected], and we’ll be glad to assist you. We truly appreciate your support and hope you’ll give us another chance in the future! Best regards, candle guy

Response from candle guyFeb 4, 2023

Thank you for your feedback! Our candles might not be the biggest but they are made of 100% soy wax (no blend) with natural ingredients only, high-quality essential oils and very best herbs. That's why they burn up to 70 hours. Size doesn't always matter - burn time and ingredients are important when it comes to scented candles 😉

Response from candle guyDec 9, 2022

Hi Sierra, thank you so much for your feedback! It seems like there is something wrong with your candles. You should definitely notice the scent - maybe you received a candle without a scent. We use 100% soy wax (no blend) that's why our 9oz candles burn up to 70 hours. Size doesn't matter in this case! ;-) Please contact me at [email protected]

Response from candle guyAug 31, 2022

Hi Frank, did you read the product description before buying? It clearly shows: 9oz | Burn time up to 70 hours 3.3″ high | 3″ wide So if you order a 9oz candle that is 6"high and 3" wide - what size of candle do you expect to be delivered? The decisive factor for a good candle is NOT the size, but the quality of the wax and fragrance oils. We can pour you a massive candle with crappy wax - which then also burns only a few hours. Our 9oz candles burn 70 hours and smell amazing! We also offer a 30 Days Money Back Guarantee. So if you are not satisfied with our candle, just send it back to us for a full refund.

Response from candle guyNov 8, 2021

I'm sorry to hear that! We do have a satisfaction guarantee. So even if your candle was lit, send it back and you will get a refund. Just send me an email [email protected] for further instructions and I will take care of it.