Chad
Not angry, just meh..
Much smaller than expected, but I guess I should've read the specs. As someone that buys a lot of candles, $25 seems overpriced for the quality. I will say the candles are funny, which is what got my attention, and the packaging is nice. Maybe try better photography to show the scale of the candles and upgrade the label to a higher-end material. That would make me buy more.
Response from candle guyFeb 11, 2025
Dear Chad, Thank you for your honest feedback. We’re really sorry to hear that your experience with our Candle Guy candle didn’t hit the mark. We get it—$25 isn’t cheap. That said, each Candle Guy candle is made from premium ingredients and burns for over 70 hours. Our goal is to deliver more than just laughs; we want you to enjoy a long-lasting, high-quality candle experience too. Your suggestions about the photography and label materials are super valuable. We're always looking for ways to improve and will definitely take this on board. Also, we want you to know about our satisfaction guarantee. Even if you've already lit the candle and don't love it, you can send it back to us for a full refund. We’d really like to make this right and hear more about how we can turn things around for you. Please reach out to us at [email protected]—your happiness matters to us. Thanks again for your feedback, and we hope to hear from you soon! Warm regards, Michael & The Candle Guy Team