Canada PoochReviews of canadapooch.com

Customer service is poor. Suspender Boots (pink)doesnt stay in place and rotates. Despite my husband's complaints, they say it's because we're using the wrong size or it's not tight enough. My 64-pound shepherd-husky mix fits size 3, but the back paws are defective. Other colors may have the same issue, but the pink one definitely does.

I don't recommend purchasing from this company. I had quality issues with the suspender dog boots within one month of purchase and after reaching out, was told that it was due to improper care of product. They also hadn't asked for further details regarding my complaint. Very disappointed and won't purchase from them again.

Went by their sizing guide strictly and even sized up the product was much too small and tight. Only used once with loss of fur and skin abrasion but when customer service contacted nothing they could do not even a discounted larger size. I see now why customer service never gets above two stars and would never buy again

Horrible quality and horrible shipping. Why does it take like a whole month for the damn boots to come in?? Within 3 days of wearing the suspender boots, the velcro has fallen apart. They wanted me to submit a ticket for it, which took about 2 weeks for them to get back to me, then offered to replace the item or give me a gift card. I also bought a slush suit, for which the sizing is rather off. Had to exchange for a bigger size, but they made me pay for shipping. The item was literally returned within 2 days and then ONCE AGAIN, it took them about 2-3 weeks to even begin shipping the replacement. I just ordered the rain boots and it's been weeks with nothing in hand. It's been in "pre-shipment, awaiting item" since 1/24/26, but it was ordered about 2 weeks ago, of course. What is up with this company?!? I will not be buying from them again.

Compagnie charge me 2 time for my item.

Purchased Canada Pooch softshield boots from Ren's. They said to return them if they didn't fit. Unfortunately, after a block, a tiny tear appeared in the bottom of one. Perhaps it had already been there. Who knows. Ren's gave me the runaround and told me to call Canada Pooch. I have renewed faith in customer service as they sent a new boot off and I had it in my post box within less than two days. Bravo.

This is a company that offers no warranty on their product. The Velcro straps didn’t last 3 outings before starting to fall apart and the boots started tearing apart at the stitching between the top and bottom parts. They blame the customer for the failure of their low quality product. I will never buy another Canada Pooch product, garbage made in China.

Beware the online sizing tool. I would like to rate this more highly because really the puffer is very well made. However, sizing is problematic. We had a size 16 - too small. Then a 20, again using the website measurements - too big. Surely size 18 would be the goldilocks size. Nope. I think it's like how clothes are made for plus-sized individuals. They think that everything is in proportion, that if the person weighs 200 pounds, their arms are likely 2 yards long. But they are not. We have a mixed breed dog that has is rather broad chest, but long, narrow neck (Mookie is adorable and looks like a largish rat terrier). If the finance people had sprung for 2x the length of velcro, the size 18 would have fit perfectly. Instead, I can put three fingers or more between the neckline even having shortened the front of the coat a bit. I'm not going to bother sending it back because it's winter and Mookie needs a coat, but I am disappointed because, really, it's quite well-made. Just not for any dog that does not have a linebacker's neck