Canada PoochReviews of canadapooch.com

My friends have Canada Pooch suspender boots for their two dogs and I wanted to try them on mine. I got just one pair for one of my dogs to try it out. I thought I was doing something wrong at first, but I couldn’t get them to fit properly. After a few attempts, it became apparent that they installed the sole of the rear boots on the top of the feet, not the bottom. I twisted the back boots around, hoping they would stay put, and within a few steps they spun around again. I sent Canada Pooch photos and explained what was happening and I made sure they knew that I had access to other suspender boots from their company, and my friends confirmed theirs are built differently. Nope. They still think I’m an idiot who doesn’t know how to use their boots. I was a loyal customer for many years, buying several pairs for my dogs, and I would have continued to buy their products. But when you can’t get simple support for their mistake, I’m not giving them my money. I’ll sooner support another brand that stands behind their products.

Bonjour à tous !! Prenez garde aux achats que vous effectuez directement en ligne chez Canada Pooch. J’ai accordé une étoile mais la demie aurait été suffisante ! Le service après vente n’est pas du tout ce qu’il dit être sur leur site Web...il est catastrophique !! Avoir su, je n’aurais pas acheté leur produit "en ligne"...j'aurais dû me rendre chez un commerçant de mon quartier. Non seulement j'aurais acheté "local" mais en plus, j'aurais eu beaucoup plus de facilité a effectuer un échange. Je leur ai acheté 2 ensembles de bottes suspendues d’une valeur de 70$ chacune et, elles sont malheureusement trop grandes et ce, même si j'avais bien prise les mesures de mon chien 😳😳😳Leur charte de mesure n’est pas bonne je vous assure ! Je souhaitais un échange mais maintenant, en constatant leur service après vente de mauvaise foi, je désirerais beaucoup plus un remboursement complet !! Un personne avertie en vaut 2...

Horrible company. Ordered before: harness puffer and suspender boots. Love both. So, I ordered Snow Suit. Despite following the sizing chart and going down in size from her harness puffer, the snow suit was still 3"-4" too long. The legs were also ridiculously long and the snaps which were to help with length were impossible to close once the suit was on the dog. In addition, the velcro closure runs about 8" from the beginning of the neck area to all the way under the belly area. It is extremely difficult to close in one smooth piece. Last, the buckles at the neck and under the belly are so stiff and tight that closing them are incredibly hard and unbuckling is near impossible. I immediately tried calling, texting and emailing and finally got a return call when I threatened to leave a bad review. They said I could exchange for something else ... I didn't want my money back .. and said they would begin the process of emailing me a return/exchange link. After several hours I got an email that said I couldn't return it because she had been outside with it on (for less than 3 minutes just standing on porch). I will never buy from this company again.

The Canada Pooch Soft Shield Boots are not worth buying. I bought a set of these 2 years in a row & was hoping for a better outcome this year. The velcro is of really poor quality. After about 3 weeks the velcro starts to lose its hold & the boots come off easily. The stitching on the straps also has fallen apart. At this point 3 months in, I am about to go and sew new velcro on, with the hope that they will get us through the winter. The style works well for my Standard Poodle but they are useless if they keep falling off. My pooch is smart enough that when they come off he picks them up & brings them to me. I purchased another brand of boots that were much cheaper & the velcro is great. Too bad Canada Pooch cannot sell a better quality product for the money. Do not buy.

Dog wore booties twice in our snow covered yard and 2 of them already have tears. Customer service took over two weeks to answer. Tried to give me a 20% off coupon and blame me for the failure. Total bs. Will stick to cheap ones that last 3 years instead of this crap

I bought suspender boots for my dog through their Canada Pooch direct website. Bad idea. The company has been very difficult to communicate with. The print out sizing chart was not helpful. Trying to get in touch with customer service via phone or/and email - difficult/long wait times. Features on the web site did not work - chat and returns. Return process - cumbersome, unrealistic. I now have to donate 2 pairs of suspender boots (over $150 worth) to the Humane Society… which I am please to do, as MY dog can’t wear them. The product may be fine, but dealing with the company website/customer service was painful and lead to poor outcomes. I recommend buying these from a brick and mortar store or from Chewy! Their sales process, customer service and/or returns dept. are MUCH better

Their sizing chart is completely off, and returns are difficult with restocking and shipping fees, plus taxes total rip-off. I will never buy from this vendor again!

I have been trying for over 2 weeks now to figure out how to return these suspender boots that did not properly fit my dog despite the measurements I took. If you go online, the live chat doesn't work, and after leaving multiple phone messages, I finally got one call back but I missed the call so now I am back to square one. Plus, I tried to return online but they ask for an order number without telling you where you would find this to order number on the product or packaging. There are multiple numbers in different places on the packaging. I am absolutely astounded by their lack of customer service and their deplorable lack of help at every step. Is this how they get their products sold? You order something that doesn't work and then you can't return it nor get a refund because there is no way of doing it. Wtf!! Canada Pooch is making this experience so frustrating that I'll never want to buy from them again. Do you actually want customer retention or not??