CALPAKReviews of calpaktravel.com

I am disappointed with my suitcase I purchased from Dillards recently , it fell apart on its first trip. I was directed to contact your customer service department for a replacement, but I was informed that I need the original itemized receipt, which I no longer have. I didn’t plan on returning it so I did not think to keep my receipt. I understand the policies in place, but I am now without a functioning luggage and out of $300.

First ripped, then second ripped. Ordered August 2023. Use it once a week. By November, one of the straps had almost completely ripped off. They sent a replacement. Since then, I’ve continued to use it once a week. By June 2024, another strap has started to rip. I haven’t stored these hanging, overstuffed, or used it to lug anything but a laptop and maybe a novel. Because I initially chose the replacement option that didn’t require me to send the backpack back (I would have had to do it at my own expense - ridiculous when the bag is defective) I don’t have any recourse on this damaged bag (confirmed after leaving this review — Calpak reached out and said I was SOL). It feels pretty crappy & punitive toward customers when it’s their product that’s the problem. I hate to be a curmudgeon, but I can’t buy from Calpak again if they're going to balance their crappy quality on their customers & not themselves. If you're on a budget & expect your investment in quality to pay off, DO NOT SHOP HERE>

Purchased the Jen Atkin Trunk for about $300. That’s a little too expensive to break in -3 years for me when there are other luggages for less than $200 that last a lifetime. Never again.

Simple refund request. Website response says I will/should have received e-mail with return info. No such e-mail - not in Spam, just not there. This is hardly the "above and beyond" claim that CalPak makes for customer service. Just the opposite.

Such a great experience with Calpak always! I ordered my first ever Calpak carry on suitcase almost exactly 2 years ago. After almost monthly flights for work and personal reasons, one of the wheels got damaged and made it impossible to roll. I contacted Calpak, sent them images of the damage and within less than 24 hours they responded and helped get a replacement out to me as soon as possible! This whole process from starting the email to getting my replacement suitcase took less than a week! Not to mention this is truly the best suitcase and has lasted me through hundreds of flights!!

The best luggage I’ve ever had!

Bought a suitcase and it did not last for a year started breaking

They have a great style and a ton of options to pick from! Their prints are really cute but I also love an essential moment. Their colors and options of things to buy are great, and I travel a lot and they truly are essential to me now. I can’t go back! CalPak for life!