CALPAKReviews of calpaktravel.com

Beware! I left a one-star review on Calpaktravel.com and they were quick to offer a discount (same day) but not make public my review on their website (still waiting). I purchased the Kaya 15 inch Laptop Backpack and within a month the straps came undone. Used it for work and commuted by train in NYC. Beautiful and unreliable.

Do not buy after almost 8 months the strap ripped on onside. Do not have the original receipt but a copy on my credit card. Very evident in the photos it is their quality that is the issue. So sad loved this backpack look but will not buy again as they do not take care of the customer.

I purchased a luggage set for my daughter as a Christmas present. She then purchased a set for me as a gift. The first time I used it, the wheels cracked. After a few times of using, my daughters cracked (after mine). My daughter contacted Calpak to find out that they would do NOTHING for either of us! This is expensive luggage, and needless to say, I will never purchase from them again, nor will I recommend them to anyone. Their customer service is beyond poor in my opinion. DON’T BUY!!

I am a current customer, I bought 4 Luckas bags, one of wich has both zippers broken. I sent a email with photos for the warranty claim over 3 months ago, but nobody has responded. There's no customer service phone number to speak with a human being. This is the worst service that exist.

Worst customer service, would not purchase from them again. My package was stolen from my gated apartment building’s mailroom. Calpak says there is nothing they can do since FedEx claims it was “delivered.” They refuse to file a claim with FedEx and instead advised me to call the police. It’s unacceptable for a large e-commerce brand to not be able to process package theft claims. It is a very common occurrence in big cities.

If I could give this company and product a negative number I would. The luggage is terrible quality and the wheels were broken with my first trip. Trying to get a replacement part was a painful process and then the parts they sent did not fit. Asked for a return label for the replacement parts and luggage, I was not asking for a refund on the luggage, and was told to throw it all away. Way to go CALPAK

I always see Calpak's ads and their bags look so cute. I made my first purchase last year. While I like their designs, they have products whose quality is lower than expectation, especially for the price (the material of the lunch bag, for example, is very thin). I do love their clear cosmetic organizer but their products' quality depends on each product itself so there's no way to tell. Have never contacted customer service before so I have no say on that matter.

They only post reviews on their website that favors them. I tried posting my review twice. Still haven’t seen it on the website. They also don’t respond very quickly to emails and some items don’t have warranty, EVEN if they are defective, they won’t at least exchange or replace it. Not worth it.