CALPAKReviews of calpaktravel.com

Super awesome, I have the black duffel. Although there is some wear on the handle straps. The shoulder strap snapped... but they sent me a new one completely free. Awesome company so far, no complaints

I have two bags. The second bag which is a backpack. The strap is coming out from the seem. Yes defective. I got as a gift. I do not have a receipt. Calpak and I have been going back and forth with about 25 emails. They are not willing for me to ship back defective one so they can see it. It is less than a year old. ALL they care about is getting the receipt. What a joke this company is. I would NEVER order from this horrible company again and cheaply made products. Do the right thing was all I was asking. What a joke.

I ordered their yoga mat gym bag a while back and right away noticed that the bag is loose and almost flimsy, like it had been stretched out as a used bag by the previous customer who returned it, even though Calpak sold it to me at full price as though brand new. I especially noticed a DISGUSTING STENCH in the bag like old, wet gym socks all over the inside and in the separated shoe compartment. I even tried to mask this by throwing in a loose piece of paper sprayed with perfume to keep inside. Did not help. Calpak responded to my bad review and offered to either refund or replace the bag. I made sure to be clear that I wanted an actually brand new bag, not a used one, and that I was not going to pay the return shipping fee to send back their filthy product. Interesting thing is that Calpak did not bother make any effort to clarify that "No, we do NOT resell used items as brand new." I now cannot find my original review on their website where I made this complaint several months ago, so I wonder if they took it down. Especially when it comes to items like gym equipment and certain clothing, customers have a right to know that they are being sold used items if a company such as Calpak is going to demand full-price payment. Buyers beware.

Bought my suitcase from TK Maxx (UK) a few years ago — I use it to do art markets and general travel, it's been well and truly used and abused. The only thing that has worn out are the wheels, I contacted CALPAK recently as I heard they replace them, and they do! Once I sent pictures, to confirm the model, they sent me a set of brand new wheels all the way from Los Angeles, free of charge! They wheels were easy to swap over. I wish more companies were responsible like this so our things don't end up in landfill when they still have life left.

My very first purchase was back in April 2022, that was for the haven laptop tote bag in black. Since then I've been loving the luka collection (chocolate always!!) Not only does the duffel bag look beautiful, it holds all my essentials. I have multiple sizes and use the smaller ones for everything. Traveling out of state, or to the grocery store. Gives me peace of mind. :)

These bags are cute and functional. Make travel easy. Love that they use recycled materials!

The website is really easy to navigate. Fast shipping. Quality is amazing

I absolutely love all of my Calpak bags. I own two clear cosmetics cases (small and medium), the Luka duffle and the everything cube. They are designed well, come in great color, and the quality is amazing.