CALPAKReviews of calpaktravel.com

DON'T BUY ANYTHING FROM THIS COMPANY. I bought a carry on bag in JUNE, used it ONE TIME, and on the trip back the handle extension stopped working in the lower position and wouldn't lock in. I asked to return it and they won't stand by their product. I'm going to send it back, at my own expense, just to get rid of it.It's pathetic. And their customer service is NON EXISTENT.

I was so excited to use my new calpak suitcase (pink). I had purchased it from Nordstrom off rack. First time used on trip to Paris. Came off the baggage with a broken handle on the trolley. Now I know airlines are rough, however, the handle is lightweight plastic that was connected to a thin rod in the trolley handle. Easy snap. Broken. Was moving through Paris and Brugge. Had to combine luggage with my travel companion and leave suitcase at hotel. Not a good look for calpak.

I purchased 2 laptop bags from their website after searching online and hearing about their great quality - my intention was to see which I preferred IRL and return the other one. When I contacted customer services I was shocked to learn they don't accept returns from International orders. This seemed crazy to me given the international world we live in and is also against UK law and the consumer rights act. Only when I raised this point did they advise they would accept my return, but apparently I need to pay for the shipping. I will be contacting consumer rights to further understand my position.

I purchased a Hue Calpak Carry-on with front pocket. Thankfully I purchased the item with points and a gift card because it would have gotten sent back immediately. It’s cute but I question the stability of it and it’s very small inside. This is more for say a few days away, not for a week or two. No you would need an additional bag, which is different for me because my Samsonite carry on was all I needed. That being said the front pocket is an AWESOME idea and Calpak is very generous with the space. I just think it needs a bit more design work to make it spacious and still be a carry-on. Or perhaps make a bigger version of the carry-on that people can take on trains or put in their cars when no flying is involved? Just an idea Calpak.

Misleading description of the item- the company refused not even refund but exchange. Will never buy there again.

I would never purchase from Calpak again especially as a Canadian customer. There are no physical stores so your first purchase is on blind trust with a non returnable final sale for Canadian orders. It was my first time ordering from them. The mini diaper bag is much too small for practical use at a price tag of $270. It now cannot be refunded even to purchase a larger size. Additionally they have no in person customer service and is email only. This is a regrettable first purchase and never will I purchase from this company again.

I was so excited to receive my CALPAK cosmetic case, however I realised it was much bigger than anticipated, and so I asked to return it for a smaller one. However they do not accept international returns from the UK even though I would be covering the cost. I was not made aware of this before purchasing. Appalling customer service. I emailed them and received two replies informing me that it is written in the returns policy section of their website. Who actually reads this before needing to return something?! I have never before encountered a company that has this policy. I feel as if they are happy to take my money and could not care less that I am extremely unhappy.

My girlfriend’s package was marked as delivered, but when we checked it was missing / stolen. We reached out to CALPAK and their response is complete nonsense. They sent her a message saying they won’t provide a refund or replacement because the delivery company provided proof of delivery. They pretty much told her to take a hike nicely. Absolute bull crap! This is how you handle customer service? Prioritizing yourself over the customer, no matter the situation, is unacceptable. You should always make the customer feel happy. Horrible company, and I will not recommend them to anyone. Stick with Beis or Monos, they actually care about their customers.