CALPAKReviews of calpaktravel.com

I purchased both a carry on and a checked-size bag from the Calpak Hue series and within 6 months, the rubber zipper cover on both bags began cracking and falling off. By the 18 month mark, we had to use duct tape to cover the zipper ends so the contents of the suitcase was not exposed. This is a really poor design. My emailed complaint to their customer service was answered by an AI bot who told me if I used their (useless) warranty, there would be both service and return shipping fees! We will be purchasing new suitcases that are NOT Calpak.

I've loved the two products I have from this store (diaper bag crossbody and Terra sling bag). Both are high quality items that I use daily. I bought the sling bag in preparation for a trip, and it was a savior. Kept everything I needed and hands free! Also, compared to other brands, I found their rewards program to be straightforward and quick to redeem, which is always appreciated as a returning customer.

I purchased luggage from this company and was immediately disappointed when it arrived. While the product looked fine at first glance, the quality felt extremely poor and not suitable for actual travel — especially considering the high price point. When I attempted to return it, I was told the item was final sale and that the only option available was store credit. Despite explaining my concerns and even offering to accept a partial refund, the company refused to issue anything other than a gift card. This left me with no real resolution, since I no longer trust the quality of their products and have no desire to use store credit. Unfortunately, my experience shows that their “final sale” policy leaves customers stuck with products they’re unhappy with. I cannot recommend this company and would caution others to carefully consider before purchasing.

My daughter received an expensive Calpak lunch bag for her birthday. She used it maybe 10 times before it got a hole. I emailed the company — had to go through AI hoops and send photos multiple times and then was told there’s no warranty but I could have a 10% promo on my next purchase. Ridiculous. Very disappointed and will not recommend.

I have two 26l backpacks and 35l tote. I use one for work and the other 2 for travel. I travel a lot. This was perfect

Easy returns and fast refund.

BEWARE: Terrible customer service! I received an email offer from CALPAK with a promotion to place an order and receive a free gift. The terms of the email said the promotion was good until Sept 2nd. The company would not honor their promotion even though it was within the time frame (even 6 days before the promo ended). They fought me and refused to honor saying it had ended even though the terms of the offer stated 6 days remaining. Worst company. Do not do business with them they are not a company of integrity. Update: Their response below is a lie. I have a screenshot that this was an official CALPAK email that was sent to me from their email address showing the promotion and dates which had not passed. Even more proof of dishonesty with this company! Avoid!

Was in love with my new backpack (gift from BF- now my ex) but one of the main zippers broke almost immediately, making the pack un-usable. Wrote Calpak directly and they wouldn't fix it because I didn't have the receipt- but it is clearly a calpak and is clearly brand new