CallonDocReviews of callondoc.com

Response from CallonDocMar 22, 2024

Thank you so much for your positive feedback! We truly appreciate your support and are thrilled to hear that our service was able to provide you with the antibiotic you needed. We apologize for the inconvenience regarding your doctor's note request; however, we're glad we could resolve the issue promptly through our communication. Your satisfaction is our top priority, and we're continuously working to improve our processes to better serve you. We look forward to serving you again in the future!

Response from CallonDocMar 15, 2024

Hello, Thank you for reaching out to us and expressing your concerns. We sincerely apologize for any inconvenience you may have experienced. We see that your concerns have now been addressed. Please feel free to reachout to us if you require further assistance.

Response from CallonDocMar 20, 2024

Hello Alena, Thank you for taking the time to give us your feedback. We want to sincerely apologize for the trouble and inconvenience you experienced while attempting to obtain acne treatment for your daughter and the subsequent billing issues you encountered. We want to assure you that our billing team has been actively working to address your refund request. Based on our last communication via the patient portal, we have attached the refund receipt for the card ending in 4482. Additionally, we have not found any charges made with a card ending in 0548 in our records. If there are any discrepancies or further assistance needed, please do not hesitate to respond to us using your patient portal. You can access the portal through the following link: [https://www.callondoc.com/en/chat-supports] (My Account > My Profile > Messages). We understand the frustration caused by these billing errors, and we are committed to resolving the situation promptly and to your satisfaction. Your feedback is invaluable to us, and we will use it to improve our processes and prevent similar issues from occurring in the future. Once again, please accept our sincere apologies for any inconvenience or frustration caused. If there is anything else we can assist you with or if you have any additional concerns, please do not hesitate to reach out to us. Thank you for your understanding and patience.

Response from CallonDocMar 9, 2024

Hello, Thank you for taking the time to give us your feedback. Our team is committed in providing the best care possible and we would like to address the issues you've encountered. We deeply apologize for the distress caused by the medication discrepancy you experienced. We regret the delay in providing clarity on your medication, leading to the necessity of seeking another prescription and incurring additional costs. We understand your expectation for speediness and transparency, particularly in matters related to medication safety. Rest assured, we are taking your feedback seriously and will use it to improve our processes and communication protocols. We are committed to ensuring that such issues are addressed promptly and transparently in the future to prevent recurrence. Please accept our sincerest apologies once again, and if you have any further questions or concerns, we encourage you to reach out to us via the messaging board which you can access using the link: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages). So we can address your concerns promptly. We value your input, and your satisfaction is our priority. We hope for another opportunity to serve you better in the future.

Response from CallonDocMar 7, 2024

Hello Miriam, Thank you so much for your incredibly kind words and the 5-star feedback! We're thrilled to hear that you found our service professional, understanding, and engaging. Your satisfaction is our top priority, and we're dedicated to continuously improving to meet your needs. Your appreciation means the world to us, and we're grateful for the opportunity to serve you. Thank you for choosing Call-On-Doc, and we look forward to assisting you again in the future!

Response from CallonDocMar 6, 2024

Hello, Thank you for taking the time to give us your feedback. We are truly sorry for the negative experience you had with our service. Your feedback is concerning, and we want to extend our sincerest apologies for any frustration or inconvenience caused. Please know that we take your concerns very seriously, and we pride ourselves on providing a trustworthy service. In our efforts to improve, we have attempted to locate your name in our records but have been unsuccessful. We encourage you to reach out to us via the messaging board which you can access using the link: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages). So we can address your concerns promptly. We value your input, and your satisfaction is our priority. We hope for another opportunity to serve you better in the future.

Response from CallonDocMar 3, 2024

Hello Peggy, Thank you for taking the time to give us your feedback. Our team is committed in providing the best care possible and we're sincerely sorry for the inconvenience you experienced with the prior authorization delay and our website being down. Your feedback is crucial to us, and we are committed to improving our service. We're pleased to inform you that your prior authorization request has been approved, and you can now contact the dispensing pharmacy to fill your medication. We understand the frustration caused by this delay and the inconvenience it may have caused you. If you encounter any further issues or require assistance, please don’t hesitate to reach out. Your satisfaction is our priority, and we are here to help in any way we can. Thank you for your understanding and patience.

Response from CallonDocFeb 29, 2024

Hello, Thank you for taking the time to give us your feedback. We sincerely apologize for the inconvenience and frustration you experienced with our service. Your feedback is invaluable to us and in our efforts to improve, we have attempted to locate your name in our records but have been unsuccessful. We encourage you to reach out to us via the messaging board which you can access using the link: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages). So we can address your concerns promptly. We value your input, and your satisfaction is our priority. We hope for another opportunity to serve you better in the future.