CallonDocReviews of callondoc.com

Response from CallonDocApr 19, 2024

Hello Aliyah, Thank you for taking the time to give us your feedback Providing a seamless experience for all our patients is our goal, and we sincerely apologize for any inconvenience you've experienced. We understand the importance of reliable customer service and are committed to improving our communication channels to ensure prompt assistance in the future. Upon reviewing your concern, we see that we initially sent the prescription to your preferred pharmacy. However, it turned out that the pharmacy was not in network with your insurance, so they requested to transfer the prescription. We have successfully transferred the prescription to your new preferred CVS pharmacy. I also reached out to CVS pharmacy and spoke with a staff member who confirmed that you have already picked up the prescription. Once again, we apologize for any inconvenience this situation has caused you. Please don’t hesitate to reach out to us if you have any further questions or require assistance.

Response from CallonDocApr 18, 2024

Hello Mandy, thank you so much for your kind words and the 5-star review! We're happy to hear that our service exceeded your expectations. Providing fast and seamless experiences is what we strive for, and we're thrilled to have met that mark for you. If you ever need assistance again, don't hesitate to reach out.

Response from CallonDocApr 8, 2024

Hello Anthony, We sincerely apologize for the inconvenience this process has caused you. It was never our intention to fail in providing you with a timely response. Rest assured, we are committed to rectifying this situation for you. Your concerns will be addressed by our team, and we will take proactive measures to prevent similar issues from occurring in the future. Should you have any further questions or concerns, please don't hesitate to reach out to us through our messaging board. Thank you for bringing this to our attention

Response from CallonDocApr 13, 2024

Hello, Thank you for taking the time to give us your feedback. We apologize for any inconvenience caused. Please allow us the opportunity to make things right for you. We have raised your concern to our billing department. We will notify you via your Call-On-Doc helpdesk with an update. You may access your messaging board using the link: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages). We value your input, and your satisfaction is our priority. We hope for another opportunity to serve you better in the future.

Response from CallonDocApr 2, 2024

Hello Charmed, Thank you for providing us with your feedback. We sincerely apologize for any inconvenience you may have experienced. We would greatly appreciate the opportunity to discuss your concerns further and work towards resolving them. In our efforts to improve, we have attempted to locate your name in our records but have been unsuccessful. We encourage you to reach out to us via the messaging board which you can access using the link: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your satisfaction is incredibly important to us, and we are committed to addressing any issues you may have. We look forward to hearing from you and hope to have the chance to improve your experience with us in the future.

Response from CallonDocMar 24, 2024

Hello Kaylen, Thank you for reaching out and sharing your experience with us. We genuinely value all feedback as it helps us enhance our services to better meet our patients’ needs. We would like to offer our sincerest apologies for the frustration and inconvenience you experienced during your recent interaction with our service. We understand how important it is for our patients to have clarity and transparency when it comes to their healthcare options, and we deeply regret any confusion that arose in this instance. In our efforts to improve, we have attempted to locate your name in our records but have been unsuccessful. We encourage you to reach out to us via the messaging board which you can access using the link: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages). So we can address your concerns promptly. We value your input, and your satisfaction is our priority. We hope for another opportunity to serve you better in the future.

Response from CallonDocMar 27, 2024

Hello, Thank you for taking the time to give us your feedback. We are so sorry to hear that your experience with our company has not met your expectations. Please let us know if you have any additional questions, concerns, or comments, or if we may be of assistance at any point in the future. You may reach out to us via the messaging board which you can access using the link: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages).

Response from CallonDocMar 22, 2024

Hello, Thank you for taking the time to give us your feedback. Our team is committed in providing the best care possible and we would like to address the issues you've encountered. We sincerely apologize for the inconvenience you experienced with our service. We attempted to locate your account in our system to address your concerns directly, but unfortunately, we couldn't find it. We understand your frustration and want to ensure that you receive the assistance you need. Please reach out to us via the messaging board which you can access using the link: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages). So we can address your concerns promptly. We value your input, and your satisfaction is our priority. We hope for another opportunity to serve you better in the future.