Callondoc.com can save you time and money, our platform is designed to make quality healthcare convenient to patients and improve doctor's access to patients 24/7!
CallonDoc (callondoc.com) has 7,217 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
callondoc.com
Website
callondoc.com
Category
Clinics
Location
Dallas, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 38% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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They state they treat hypertension. Said give them 2 hrs. 5 hrs later they won't even respond. Asked for a refund to go elsewhere before pharmacy closes. Well no response, medicine,refund, and pharmacy is closed. AVOID THEM. Especially if it's medicine you need today.
Response from CallonDocMar 28, 2025
Hello Allen,
This is Kaye one of the support staff here at Call-On-Doc.
We sincerely apologize for the delay in response and the inconvenience this has caused. We understand how important it is to receive timely care and medication, especially for conditions like hypertension, and we deeply regret that we were unable to meet your expectations in this instance.
We have made multiple attempts to reach out to you through your account but have not yet received a response. If you still require assistance, we kindly ask that you continue the conversation directly through your messaging board, so we can work together to resolve this promptly.
🔗 https://www.callondoc.com/en/chat-supports
(My Account > My Profile > Messages)
We genuinely appreciate your feedback, as it helps us improve our service, and we are committed to ensuring your experience is handled with the care and attention it deserves. Please let us know how we can further assist you.
BR
B.R.P
The Good: The Medical Side is Smooth Sailing The Bad: Customer Service is a Hot Mess
I’ve used CallonDoc countless times for basic things that require antibiotics, and for that? Chef’s kiss—perfection. But recently, I took the plunge and signed up for their membership program to start Wegovy, and let me tell you—it’s been a rollercoaster. Buckle up. First I use the website version, not the app, and I’ve never had any issues. The process? Seamless. The doctor reviewed my request and called in my prescription within a couple of hours. Fast, easy, no drama. If CallonDoc were just about the medical side, I’d be singing their praises from the rooftops.But customer service? Oh Lord customer service is a disaster. Getting a prior authorization (PA) was a grueling test of patience that made me feel like I was trapped in a never-ending loop of “please hold” and nonsense excuses. And the cherry on top? The PA took TWO WEEKS to process—which is absurd, considering part of the reason for paying a membership fee is to avoid these kinds of delays. I think they contract out to Nigeria or something...Because I felt like the customer service had no idea what they were doing..Some of the excuses regarding insurance error codes didn't even exist..If the PA only saved me a few bucks, I wouldn’t have cared. BUT WEGOVY IS STUPIDLY EXPENSIVE, EVEN WITH INSURANCE. CallonDoc fumbled the PA submission multiple times, then tried to blame my insurance, saying they got a “no member found” error. (Uh, sure, Jan.) In reality, I think they were just stalling to make sure my insurance covered the medication before bothering to send it in. This little stunt delayed my prescription by an extra four days. If I had to rate CallonDoc’s customer service alone? One star. Do not pass go, do not collect $200. But when I step back and compare the entire experience to other telehealth platforms, I begrudgingly have to admit it’s still one of the best options out there.
Even with the PA headache, CallonDoc is SIGNIFICANTLY cheaper than other providers offering Wegovy. It costs $45 every 3 months plus $15 per visit. Every other program I looked at? Hundreds of dollars. Some providers in my network (check my other reviews) didn’t even bother having me meet with a doctor before billing my insurance close to $1K. For basic things like ear infections, colds, or anything that doesn’t require a PA? CallonDoc is fantastic. I get recurring ear infections a few times a year (I’ve already ruled out other causes with my PCM), and antibiotics always fix the issue. Instead of wasting time sitting in a waiting room or getting charged ridiculous fees, I can just fill out a form and move on with my life. Would I use CallonDoc again? Yes, Even though the customer service is horrible when you measure everything together, callondoc is still better than the competition..But If you need prior authorization, brace yourself—it’s gonna be a journey.
Response from CallonDocApr 9, 2025
Hello Obligatedtobejaded.com,
This is Kaye, one of the support staff here at Call-On-Doc.
Thank you for your detailed feedback and for the 5-star rating — we truly appreciate your continued trust in our services. We’re glad to hear that your past experiences with routine care have been positive, but we also want to sincerely apologize for the frustration and delays you encountered during the prior authorization process for Wegovy.
We understand how important it is for these requests to be handled efficiently, especially when dealing with high-cost medications, and we regret that we did not meet your expectations in this case. Your feedback highlights areas we need to improve, particularly with our communication and insurance coordination.
We attempted to locate your account based on the information provided but were unable to find it in our system. We’d greatly appreciate it if you could reach out to us directly through our messaging board so we can take a closer look:
🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages)
Your experience is important to us, and your insights help us grow. We hope to have the opportunity to better serve you in the future.
PB
Peter B.
A real convenience
Woke in the a.m. with gum pain which turned into an abscess pretty quick. My dentist office told me the soonest appt was over 7 days away. They suggested urgent care for meds. I opted for CallonDoc as it was convenient, quick, and no waiting at an urgent care wasting my time and commingling with the ill getting sick with who knows what. It cost a bit more than an urgent care visit( with my insurance) but I decided convenience, health safety, and speed was more important. The form was easy to fill out and a script was called into my local pharmacy within an hour of my submission. Very pleased indeed and now their app is on my phone. Such a great convenience and life saver. Thanks!
Response from CallonDocFeb 23, 2025
Thank you for sharing your experience, Peter! We're so glad we could provide a quick and convenient solution for you. Your support means a lot, and we're happy to be a reliable option for your healthcare needs! - JS
TI
Tim
Terrible experience
Terrible experience ! Don't waste your time or money. Three hours after my visit, still no scripts transmitted to pharmacy, and they ignored all of my messages until I messaged them and let them know I would be pulling the charge on AMEX. Then they messaged me back in seconds. Do your self a favor and use one of the reputable services like Telmed or Plushcare.
Response from CallonDocMar 5, 2025
Hello Tim,
I’m Kaye, one of the medical staff here at Call-On-Doc.
We're truly sorry to hear about your experience. This is not the level of service we strive to provide, and we understand how frustrating it must have been to wait for your prescription. Timely communication and patient care are our top priorities, and we sincerely apologize for any delays and lack of responsiveness on our end.
We tried looking up your account based on the Trustpilot name you provided but we're unable to locate it. Please reach out to us through our secure messaging board so we can assist you as soon as possible:
🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages).
Your feedback is invaluable to us, and we are committed to improving our service. Please don’t hesitate to reach out so we can make this right.
OM
Olivia M.
Quick and efficient!
I've used them twice so far in the past few months and each time have had my prescription within a few hours. Much faster and more efficient than having to schedule a doctor's appointment and wait days for a resolution!
Response from CallonDocFeb 23, 2025
Thank you for your continued trust, Olivia! We're glad we could provide a fast and efficient solution for you. We appreciate your support! - JS
SU
Suzanne
I pay quarterly to automatically have 3…
I pay quarterly to automatically have 3 prescriptions refilled. I messaged them to request refills on the 9th of February. They only called in 2. I messaged them again 2 days later to please call in the 3rd prescription and here it is now 6 days later with no response and no refill. It's very upsetting because they take my money automatically but don't give me the agreed service without a problem. Call On Doc please call in my most important prescription!!!
Response from CallonDocApr 16, 2025
Hello Suzanne,
This is Kaye, one of the support team members here at Call-On-Doc.
I’m truly sorry to hear about the delay with your prescription refills and understand how frustrating this must have been—especially when you count on us for timely care. You signed up for a seamless process, and we clearly fell short of that with the missed third prescription. That’s not the experience we want for our patients.
We’ve already reached out to you through your secure messaging board and are actively working to resolve this. If you haven’t seen our message yet, you can view it by logging into your account here:
🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages)
Please know your feedback is important to us. It helps us improve, and we appreciate you bringing this to our attention. If there’s anything else we can do to make this right, just let us know—we're here for you.
JA
Jay
They never refill prescriptions on time…
They never refill prescriptions on time and never respond to pharmacy calls. I have to personally email them weeks before I need anything because it will take about 10 emails for them to respond to me and 2 weeks for them to refill the prescription. This happens EVERY SINGLE TIME I need a new prescription.
Response from CallonDocMar 5, 2025
Hello Jay,
I’m Kaye, one of the medical staff here at Call-On-Doc.
We sincerely apologize for the ongoing delays and lack of communication regarding your prescription refills. We understand how frustrating and inconvenient this experience has been for you, and we truly appreciate your patience.
Ensuring timely prescription refills is a priority, and we recognize that our current process has not met your expectations.
We tried looking up your account based on the Trustpilot name you provided but we're unable to locate it. Please reach out to us through our secure messaging board so we can assist you as soon as possible:
🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages).
Your feedback is invaluable to us, and we are committed to improving our service. Please don’t hesitate to reach out so we can make this right.
MF
mark F.
Excellent experience
Excellent experience. Easy and quick !
Response from CallonDocFeb 23, 2025
Thank you, Mark! We're glad you had a quick and easy experience. Your support means a lot, and we’re always here to help when you need us! - JS
