CallonDocReviews of callondoc.com

Response from CallonDocApr 9, 2025

Hello AZ Camera, This is Kaye, one of the support staff here at Call-On-Doc. I'm truly sorry to hear about your experience — it’s incredibly frustrating to feel unheard, especially when you’ve taken the time to clearly outline your needs. We understand how important it is that patient notes and preferences are reviewed and respected, and I sincerely apologize that this wasn’t your experience. Please know that this is not the level of care we aim to deliver. Your feedback has been noted and shared with our team to ensure it’s taken into consideration. We’ve also reached out via the messaging board to offer support and address any remaining concerns. If you still need assistance, please continue the conversation through your account so we can work on making this right: 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your feedback is deeply valued, and we truly appreciate you giving us the opportunity to improve.

Response from CallonDocMar 19, 2025

Hello Julie, I’m Kaye, one of the medical staff here at Call-On-Doc. I’m sorry to hear about your experience and understand how frustrating this must be. We know how important it is for you to receive your diabetic medication, and we want to help clarify any issues. We attempted to look up your account based on the Trustpilot name provided but were unable to locate it. If you've already submitted your lab results, we’d be happy to review them again to ensure everything meets the necessary requirements. To assist you as quickly as possible, please reach out to us through our secure messaging board: 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages). We appreciate your patience and look forward to assisting you.

Response from CallonDocMar 19, 2025

Hello Christina, Thanks for sharing your experience! We hear you on the need for better communication and patient feedback before finalizing a prescription. We’re always looking to improve, and your input helps us do that. Glad we could resolve your concerns—if you ever need anything else, we’re here!

Response from CallonDocMar 13, 2025

Hello Avi Avi, I’m Kaye, one of the medical staff here at Call-On-Doc. We sincerely apologize for the frustration and inconvenience you experienced. Your health and satisfaction are our top priorities, and we regret that you felt unheard during your treatment process. We understand how important it is to receive the right medication, and we never intend to cause any unnecessary difficulties. We tried looking up your account based on the Trustpilot name you provided but we're unable to locate it. Please reach out to us through our secure messaging board so we can assist you as soon as possible: 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages). Your feedback is invaluable to us, and we are committed to improving our service. Please don’t hesitate to reach out so we can make this right.

Response from CallonDocMar 19, 2025

Hello Michael, I’m Kaye, one of the medical staff here at Call-On-Doc. We sincerely apologize for the frustration you experienced. We understand that reaching out 17 times is not acceptable, and we truly regret the inconvenience. While we’re glad your issue was resolved, we’re actively working to improve our response times. We tried looking up your account based on the details provided, but we were unable to locate it. To assist you further, please reach out to us via our messaging board here: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages). We’ll make this a priority and do everything we can to resolve your issue. Your satisfaction is very important to us, and we hope for the opportunity to serve you better in the future.

Response from CallonDocMar 5, 2025

Hello Phil, I’m Kaye, one of the medical staff here at Call-On-Doc. We’re sorry to hear about your experience and appreciate you bringing this to our attention. We want to assure you that we are a legitimate service, and we take patient concerns very seriously. Our team strives to respond to all messages as promptly as possible, and we sincerely apologize if there was any delay in getting back to you. We tried looking up your account based on the details provided, but we were unable to locate it. To assist you further, please reach out to us via our messaging board here: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages). We’ll make this a priority and do everything we can to resolve your issue. Your satisfaction is very important to us, and we hope for the opportunity to serve you better in the future.

Response from CallonDocApr 9, 2025

Hello C O, This is Kaye, one of the support staff here at Call-On-Doc. We sincerely apologize for the experience you’ve described and understand how frustrating it can be to feel unheard—especially when it comes to your health history and medication preferences. Our providers aim to deliver safe and effective care, but your feedback highlights an area where we clearly need to improve. We attempted to locate your account based on the details provided but were unable to find it in our system. We’d greatly appreciate it if you could reach out to us directly through the messaging board so we can take a closer look and assist you: 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Thank you again for bringing this to our attention. We value your feedback and hope for the opportunity to provide a better experience moving forward.

Response from CallonDocFeb 23, 2025

Thank you for your support, Seung Lee! We're glad your experience was smooth and efficient. Welcome to the subscription plan—we appreciate having you with us! - JS