Callondoc.com can save you time and money, our platform is designed to make quality healthcare convenient to patients and improve doctor's access to patients 24/7!
CallonDoc (callondoc.com) has 7,217 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
callondoc.com
Website
callondoc.com
Category
Clinics
Location
Dallas, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 38% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I appreciate the timeliness and convenience of getting treated with the medication which I knew I needed without having to go to an urgent care or wait for Monday to roll around and try to get in to see a doctor.
Response from CallonDocMar 3, 2026
Hi Mary Lou,
Thank you for your fantastic 5-star review! We're so glad to hear that our service worked well for you and that you appreciated the timeliness and convenience. Saving you a trip to urgent care or a long wait to see a doctor is exactly what we aim for.
We truly appreciate you sharing your experience and trusting CallonDoc for your care.
– KB
TT
Tim T.
So easy and perfect
So easy and perfect
Response from CallonDocMar 3, 2026
Hi Tim,
Thank you so much for your wonderful 5-star review! We're thrilled to hear that your experience was “so easy and perfect” — that’s exactly what we strive for.
It truly means a lot to our team to know that everything went smoothly for you. We appreciate you taking the time to share your feedback and for trusting CallonDoc with your care.
If you ever need anything in the future, we’re always here to help!
– KB
AW
AW
False advertising
I tried CallonDoc because they advertise a prescription within 1-2 hours unless you pay for a 15 minute expedited start to finish visit. This was for a GLP-1. I have a qualifying BMI with a weight related condition. This was never asked and I did not get to speak or chat with a provider. Not only did I not get a response until 8 hours later, I was denied with a message recommending micro dosing through one of their partner pharmacies. This is sketchy since I had requested a prescription sent elsewhere if approved. Prices have gone up here from $0 for compassionate care to now $75 according to other users just in the last year and it seems they are now pushing their partner pharmacies. Prospective users of this telehealth platform should beware. I gave feedback and never received an apology for having an awful experience. That shows you how much they care. I would never use this company again nor would I recommend it. They even advertise on their site that they have a 4.9 rating on Trustpilot and since you're here you can see for yourself how honest they are!
Update:
Unfortunately the optics of this immediate PR reply in a public platform only adds to my disappointing experience. I would have preferred the same level of communication and equally timely response through the private messaging channel I used via my account, however, it was crickets there from customer service. I have a CallonDoc account and don’t appreciate the insinuation that I wasn’t a real patient because I can’t be found in the system. This is another pretty bad move to publicly gaslight my experience. I hope future patients receive more transparent communication and a higher level of care. I have chosen another telehealth platform.
Response from CallonDocMar 2, 2026
Hello AW,
This is Rosh, one of the support staff here at Call-On-Doc.
Thank you for taking the time to share your experience. I want to sincerely apologize for the frustration and disappointment you encountered during your recent visit.
We understand that our advertised response time set an expectation, and we are truly sorry that your consultation did not meet that standard. An 8-hour delay—especially when you were expecting a 1–2 hour turnaround—is not the experience we aim to provide.
I also apologize for the lack of direct communication with a provider and for any confusion surrounding the clinical review process. While eligibility for GLP-1 medications is determined based on medical guidelines and provider discretion, we understand how frustrating it must have felt not to have the opportunity to discuss your qualifying BMI and weight-related condition more thoroughly.
Regarding the pharmacy recommendation, I’m sorry if this came across as pushy or misleading. Our intent is never to steer patients in a direction that feels uncomfortable or contrary to their request. Your preference for where a prescription is sent should always be respected when clinically appropriate.
We also regret that you did not receive a follow-up response after submitting feedback. That is not reflective of the level of care and accountability we strive to provide.
Your experience highlights areas where we clearly need to improve—particularly around communication, response times, and clarity in our process. We truly appreciate you bringing this to our attention.
If you are open to it, we would welcome the opportunity to review your case again and address your concerns directly. We attempted to locate your account based on the details available but were unable to find it in our system. We would appreciate it if you could reach out to us directly through our messaging board, which you can access here:
https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages)
We are genuinely sorry that your experience did not reflect the standards we work hard to uphold. Your experience is important to us, and we appreciate your feedback as it helps us improve. We hope to have the chance to serve you better in the future.
---------------------------------
Hello A W,
My name is Kaye, one of the support staff at CallonDoc. I’m truly sorry to hear that this experience left you feeling unheard — that is never the impression we want to give.
When we saw your review, we responded promptly and used Trustpilot’s “Request More Information” option so we could securely gather the details needed to locate and review your account. Because reviews only display limited information, we’re unable to access a patient record without additional identifying details for privacy and security reasons.
At this time, we have not yet received the requested information, which has prevented us from fully investigating your concern. Our intention was never to imply that you were not a patient, and we sincerely apologize if our effort to clarify came across that way.
We genuinely care about transparency and timely communication, and we remain more than willing to review your case thoroughly. If you’re open to it, please respond to our request through Trustpilot or message us directly through your patient portal (My Account > My Profile > Messages), and we’ll prioritize your case right away.
We truly wish you the best and appreciate your feedback, as it helps us continue improving.
FF
Florence F.
Quick and easy
Quick and easy
Response from CallonDocMar 2, 2026
Thank you for the 5-star rating! We're delighted to know you had a great experience with us. - RB
VI
Vivian
Ever dealt with someone that looks for…
Ever dealt with someone that looks for problems. Here! Do yourself a favor, look elsewhere.
Response from CallonDocMar 1, 2026
Hi Vivian,
This is Rosh, one of the support staff here at Call-On-Doc.
We’re truly sorry that your experience felt frustrating or inconvenient. That was never our intention. Our goal is always to make care as smooth as possible while also ensuring your safety.
Because your requested medication can affect kidney function and electrolytes, current labs are needed to prescribe a 90 day supply. This is a medical safety standard we apply consistently to all patients — not a reflection of trust or an attempt to create unnecessary barriers.
We issued a 30-day supply to avoid interruption in your treatment and provided a lab order so you can complete testing as soon as it’s convenient. Once we receive the completed lab results, we’ll be happy to promptly review them and prescribe the remaining supply if everything is within a safe range.
We also reached out to you through the messaging board in case you need anything further.
If you have any other questions or concerns, feel free to message us anytime:
https://www.callondoc.com/en/chat-supports
(My Account > My Profile > Messages)
We appreciate your feedback and the opportunity to improve your experience.
WW
W W.
Very fast and easy got what I needed…
Very fast and easy got what I needed for a tooth infection and they included a steroid as well felt confident only had to send a photo
Response from CallonDocMar 1, 2026
Thank you for the great review! We’re glad the process was quick and easy for you and that you felt confident in your treatment plan. We’re always here to make care simple and convenient whenever you need it! -RB
DP
Devon P.
Simple and quick!
I love how convenient and simple the app is, you can quickly fill out the questionnaire to submit your request and the turnaround time is always quick.
Response from CallonDocMar 1, 2026
Thank you for your awesome review! We’re thrilled to hear you find the app convenient and appreciate the quick turnaround. We’re glad we can make care simple and easy for you! -RB
MG
Michael G.
Revolutionary
Revolutionary! I’ll never not go to the Doctors as long as I can go on CallOnDoc. I didn’t think it would be fast enough, the closest pharmacy is closed on Sundays but CallOnDoc got my medication filled so fast.
Response from CallonDocMar 1, 2026
Thank you for your amazing review! We’re so glad we could get your medication quickly, even on a Sunday. We love making healthcare fast and convenient for you! -RB
