Callaway Pre-OwnedReviews of callawaygolfpreowned.com

Terrible ordering experience. No actual photos of the clubs on website. Support staff are never available. Going on day 60 of my return and just saw they sent back a gift card instead of a refund as they told me. Golf clubs are expensive, service is important. This system they have sucks. Go to a golf warehouse.

I ordered two clubs--they notified me a week after the order that one of them was out of stock. For the other, they sent a left-handed club instead of a right-handed club. I waited on hold for an hour to speak to someone and gave up. Abysmal customer service. I sent an email and will see if they reply.

This review is about Callaway, not the clubs. I have not played the clubs yet, but they are very similar to my old blades. First off, Callaway ships these clubs without any packing or protection of any kind between the clubs. They just put all the clubs in a box and off they go, subject to getting jostled around and banged up through the course of shipping. Upon inspecting the clubs I see some scuff marks on the backs that are definitely from the lack of protection, as well as a few little dings that could be from the shipping. Then looking at the pitching wedge I see a gap between the ferrule and the club head, and if I hold the grip in one hand and the club head in the other, I can wiggle the head an eight inch or so back and forth. So they don't even do a proper inspection of them before shipping them off. They called the condition of these as very good, but yet one club has a loose club head!! After E-mailing customer service about this, the rep says to take it to a shop and get it fixed!! He did say to send in the bill and they would refund me for it, but frankly I should not have to go get a club fixed, that's their job. I don't happen to live near a golf shop, so it will cost me a lot of time and driving to get a club fixed that should never have arrived like this.

Callaway Pre-Owned received my trade in iron set over a month ago. I still have not received the $500 credit on my credit card. I called and waited 35 minutes on hold before talking to a rep. He informed me that they moved to a new location and they were working on clubs received the day before mine were received. Totally unacceptable for a Company of this size.

I ordered a two sets of irons in late February. The clubs were delivered within 5 days from the order date via UPS Ground. The grips on one of the sets were not satisfactory. (3 of the 8 grips were torn) I emailed customer service and within 3 days was issued a partial credit to have the grips replaced. Thanks for the great service.

I had an EXCEPTIONAL experience with Jeremy Hylton — Sales Representative. I ordered the wrong club (senior moment) and Jeremy quickly addressed my concerns. Jeremy is a prime example of why I play with Callaway golf clubs and balls. I love dealing with Callaway Preowned.

I have ordered golf clubs from Callaway Pre-owned for years.I ordered a club 12-12 24 and received a left handed club instead of a right handed club.It took 6 weeks to get a credit after quite a few texts and phone calls.They then tried to charge me shipping and restocking.Customer service is terrible.

I’m giving 5 stars on the fact this business has been amazing in the past. The last few orders have been terrible on shipping times. I’m currently still waiting on an order that was placed 1.16.2025 for next day delivery. I got ahold of customer service and the rep explained they have a new wearhouse and also about an ice storm in Texas. I said okay fair enough. Then said well I’m glad I’ve ordered in the past to know how good of a business this can be. I’ve ordered about 10 times from them and two out of 10 isn’t that bad. I wrote 1 star the last order I was pretty upset and didn’t know they reasons on the bad business. My word of advice is order with the mind frame it’s going to be a few weeks and don’t next day air anything. It won’t come any sooner than normal. The pre owned clubs come almost new and they have a high demand because they are cheap