Callaway Pre-OwnedReviews of callawaygolfpreowned.com

Returned an unused club for a refund. They received it on 9/3/26. Today in 9/17/26 and i still haven't gotten my refund.

Four days after my purchase, it showed that my order was still processing. This was the time that the delivery was should’ve happened according to the projected delivery time. I called the customer service line and waited on hold for 25 minutes before connecting with a customer service rep. The customer service rep told me they had issues that week with their shipping and that there would be a delay, but it should ship out that day. Two days later, I get a message saying the club is not in stock. So the problem seems to be that they sold a club that they did not have. Unfortunately, that email did not trigger my refund. Three days later, I’m still trying to get in touch with them to issue a refund and my order still shows as processing.

Ordered a wedge and it arrived as planned, club as in good condition but they couldn't even clean the club came complete with dirt in all the grooves and head. Fat chance trying to reach anyone in customer service or even on the website account info page just keeps saying we have a problem try again. I should have just bought new from the store it is not worth trying to save a little on a club with a company with this type of service.

What happened to their service? I have purchased clubs from Callaway Pre-Owned for years, including full sets of irons and countless single clubs. I have always had great experiences, but this has absolutely changed. I just purchased two clubs that showed up in markedly worse condition than I have come to expect. I have tried a dozen times to complete a return online and the website will just not process it. I have now tried to call six times over a week and have done nothing but sit on hold.

I've ordered woods before and was happy with the results, price and level of service. However, I never had any luck buying an Iron set with this company. Biggest problem is they use "Stock" pictures and not "Actual" Pictures of clubs your wanting to buy. The info they put on description is incomplete and lacks many important details. Doesn't tell your brand, size or condition of grips. Just sent back a set of PXG 0311 Gen3 Irons because condition was not nearly what I expected. Sent them back next day and they received back last Friday 04/19/24. I called and talked to Callaway rep Jordan Voltin and ask about time frame of refund and was told 2 or 2 1/2 weeks. REALLY!! They charged my credit card instantly on the spot, but takes over 2 weeks to refund your money. I'm telling you, I buy from all over the place and refunds are generally as fast as payment. Amazon usually refunds immediately or as soon as I drop item off at UPS. eBay, other online and sellers/places I deal with directly refund upon receipt of return shipment. Before ordering from Callaway Pre-Owned, check all you can before buying, because it's takes 2 weeks or longer to get YOUR money back. I find it simply Outrageous and completely uncalled for. If pictures would have been available, NO WAY I'm ordering them and wasting all this time! BTW, already got another set of PXG's same model and they were wonderful and over $150 cheaper.

If you are planning on trading a club in.. don’t expect payment for that club for at least 6-8 weeks after it has been delivered. In my case I had waited 3 months before I was paid for the trade in club after it was delivered with tracking verification. In my opinion, you should try and sell your club with different option, as this is way too long for them to pay you for your trade in clubs.