Callaway Pre-OwnedReviews of callawaygolfpreowned.com

Crap company. Been trying to order a CB12 for weeks. Week after week I get the run around how there's no stock. But then they tell me to order again. No shipping confirmation for 1 week +. I reached out. No stock again apparently. They didn't tell me it was out of stock again and never offered a refund. I'm going through my bank to dispute the charge since these guys aren't shipping or providing refunds

**Callaway: $10,000 Later, This Is How They Treat You** Buyer beware. Callaway's customer service is the worst I've ever dealt with, and I've spent over $10,000 with them. They shipped me the wrong clubs. Not once. TWICE. When I called, their response was, "That's what you get for buying preowned." Are you kidding me? You sell the preowned clubs, you shipped the wrong ones, and somehow it's my fault for buying them? It gets worse. I paid for overnight shipping because I needed the clubs for a tournament. They shipped it ground. The clubs showed up after the tournament was over, so I had to go out and buy another set just to play. Their response: "Our mistake, we'll refund it." But they wouldn't let me reorder the same clubs overnight and send back the ones that showed up late. So they admit they screwed up, and I'm still the one stuck with the bill. And then the real slap in the face. After more than $10,000 in purchases, I find out they won't let me in their rewards program because I resell some of their clubs. So my money is good enough for Callaway, but I'm not good enough for their rewards? Unbelievable. This company does not care about its customers. Not one bit. I'm done with Callaway for good. Save yourself the headache and buy Titleist! One tip: angry reads stronger when every sentence is something you can prove. This version keeps the heat but sticks to what actually happened, which makes it hard for Callaway to brush off in a public reply.

This company used to be absolutely brilliant, but sadly, it now appears to be a complete shambles. I ordered a putter on 8th September, only to be left waiting weeks for it to arrive. I was informed that the delay was due to stock issues, despite the putter showing as being in stock when I placed the order. After chasing the matter, I requested that the order be cancelled and was assured that this would be done. Despite this, the putter was delivered a week later, even though cancellation had already been agreed. I returned the item on 28th September, and tracking confirms that it arrived back at its destination on 30th September. Today is 15th October, and I am still waiting for my refund. I have since received an email advising that, once the item has arrived and been inspected, it could take up to a further seven days for the refund to be processed. Quite frankly, this is unacceptable, particularly given the time that has already elapsed and the fact that the return was delivered over two weeks ago. What makes this particularly disappointing is that I have used this company for years and previously had nothing but positive experiences. Orders were dealt with promptly, and the service was excellent. Unfortunately, my recent experience has been the complete opposite. Something has clearly gone seriously wrong with the way this business is operating. Delayed orders, poor communication, failure to cancel an order as agreed, and now an excessive wait for a refund are simply not good enough. A company that once stood out for its excellent service is now delivering a thoroughly disappointing customer experience. I hope management takes these concerns seriously, because based on my recent experience, I would struggle to recommend them to others.

It's a shame they don't let us give a 0 rating. I have done business with Callaway in the past and it was excellent. I don't know if their management has changed or what but they are terrible. According to recent reviews I'm not the only one that feels this way. I have NEVER given a bad review but think I should here. I ordered 3 clubs in my order. One of them came in very good time and in the condition they stated. They said the others had not yet shipped. That's where the nightmares begin. I feel their bait and switch tactics should be stopped. After about a week I was given an email that said one of the clubs was not in stock and had to be cancelled. I got online only to see that the club was still on their list. If it wasn't the same club it had identical specs only was charging more money, Go figure. After about a week I called to see where my third club was. I got an email back saying it was also out of stock and was cancelled. If I hadn't called I don't know when they would have told me. In fairness they did refund my money but I wanted the clubs. Just beware.

First item purchased 'out of stock' so was cancelled. It's still on sale on the website now. Second item, 1 weeks on from purchase with a 2-5 day delivery i chased it to be told by Rachel it's 'with the warehouse' so allegedly they cannot cancel it and return my money. 2 weeks on, no further on. Club not on its way and money not returned. Truly awful service - I would advise you to avoid.

Ordered club Sept 4 - today Sept 21, nothing arrived

Ordered a hybrid club from them 31/8 promised delivery date 5/9. Still hasn't arrived. Apparently it is in their warehouse somewhere. I have cancelled the order now, which is a shame because I have used them before and never had a problem previously.

Waited over a week for a putter to be delivered without any feedback on a delivery date. When I contacted them to find out what was going on, they claimed that deliveries were delayed due to a warehouse relocation, and they would contact me in due course. Unacceptable customer service from a major brand.