The Official Source for Certified Pre-Owned Callaway Golf Products: Callaway Drivers, Irons, Woods, Hybrids, Wedges, Putters at Callaway Golf Pre-Owned
Callaway Pre-Owned (callawaygolfpreowned.com) has 110 customer reviews on Five Star Index, with an average rating of 2.5 out of 5.
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JARRED T.
Customer support here is useless. Ordered a set of wedges that was missing the Approach Wedge. They now have a set in that has the wedge so I reached out to my “account manager” to buy the wedge. They told me they can’t “break up the set”. But it was fine when you sold me my set without it???? Never shopping here again.
Chris K.
The club arrived and in good nick but decided I needed a loftier wedge so arranged a return, so far so good, I returned it via UPS. Not easy as the UPS site is bad and ultimately no local drop off points. Returned it, no refund, left if a while 2 weeks no refund. Contacted them via online form as well as email using the email address, nothing, waited a few days nothing, after three follow up email as still nothing then three days after last contact email telling me my credit card failed. Had to ring in, rang in, online team busy, will ring me back..........nothing.......
Jim C.
Four days after my purchase, it showed that my order was still processing. This was the time that the delivery was should’ve happened according to the projected delivery time. I called the customer service line and waited on hold for 25 minutes before connecting with a customer service rep. The customer service rep told me they had issues that week with their shipping and that there would be a delay, but it should ship out that day. Two days later, I get a message saying the club is not in stock. So the problem seems to be that they sold a club that they did not have. Unfortunately, that email did not trigger my refund. Three days later, I’m still trying to get in touch with them to issue a refund and my order still shows as processing.
PH
Ordered a wedge and it arrived as planned, club as in good condition but they couldn't even clean the club came complete with dirt in all the grooves and head. Fat chance trying to reach anyone in customer service or even on the website account info page just keeps saying we have a problem try again. I should have just bought new from the store it is not worth trying to save a little on a club with a company with this type of service.
Ben S.
So over the last few weeks I decided to upgrade some of the clubs in my bag I stumbled upon Callaway Preowned. I was looking for a 3w, 3h &4h and fortunatly found all of these in the Big Bertha range with stiff shafts. 2 clubs were listed as very good and the other average. the very good were approx £109 each and the average £85 - I thought this was worth a punt. Well they arrived today and I have to say I was BUZZZING. All clubs looked brand new / never been hit and came with the appropriate headcovers. the 3h that was classed as average had a little paint defect on the crown, most likely where it had been rubbing against another club, but for £84 i can get over that. Needless to say I would highly recommend buying from Callaway especially as they offer a 14 day money back return if you arent satisfied. Absolute bargain, if you can find what youre looking for dont hesitate. Shipped monday - arrived Wednesday morning (free postage). Ace!
Thomas M.
What happened to their service? I have purchased clubs from Callaway Pre-Owned for years, including full sets of irons and countless single clubs. I have always had great experiences, but this has absolutely changed. I just purchased two clubs that showed up in markedly worse condition than I have come to expect. I have tried a dozen times to complete a return online and the website will just not process it. I have now tried to call six times over a week and have done nothing but sit on hold.
William P.
Website very detailed. Important to pay attention. Item delivered exactly as described. Fast shipping. Great value. Thank you! Did not reach out to customer service, unable to comment on responsiveness or quality of service.
Garrett
Have been waiting almost two months for refunds on clubs that were returned to their dock. Sent item in worse condition than advertised. Emails take 5 days to get a response and all they send is a canned form letter each time. No one answers the phone at customer service either. Never ordering from them again, a complete joke.
