Callaway Pre-OwnedReviews of callawaygolfpreowned.com

Ordered a set of paradym irons and they shipped them pretty quick and when there was a problem with my 7 irons shaft, I called and they sent out a replacement right away. Would recommend the because of how good the return policy and warranty are.

Very disappointed with my experience with Callaway Pre-Owned. I ordered a putter that was listed as available and received an order confirmation. After my order was accepted, 5 days later Callaway canceled it because of an inventory issue. I understand mistakes happen, but the way this was handled afterward was extremely frustrating. I spent a significant amount of time contacting customer service trying to resolve the issue. I reached out 7 times by email and also called, but instead of receiving a clear resolution, I was repeatedly directed back to the same options and sent in circles. I was told I could receive a discount or price match another equivalent putter. The alternatives suggested were more expensive, and not the same condition as the original “Like New” putter I ordered. After multiple contacts with customer service, I still ended up without the product I purchased and without a comparable replacement. The time spent trying to resolve this issue was extremely frustrating, especially when the original problem was caused by an inventory error on Callaway’s side. I expected more from a premium golf brand. The representatives were polite, but the overall customer service experience and lack of a meaningful resolution did not meet the standard I expected from Callaway. I hope Callaway improves the way situations like this are handled in the future.

Item I ordered was out of stock. They didnt even tell me. had to reach out to them for them to tell me. Charged my card anyways

Took them 5 business days to process the order and they wouldnt let me add delivery instructions. This is unfortunate because I live in an apartment in a large city so I had to have them sent to a friend’s house in the suburbs. I purchased what was advertised as a standard length iron set only to find that every single club had an extension in it. Also, one of the wedges was the “high loft” model instead of standard. They also advertise club customizations, which for some reason weren’t available to me at any point. I recommend looking elsewhere for clubs

I have purchased many clubs from this company and they have always arrived better than expected. Last week, one of the heads of a newer 5 wood flew off at the driving range. I called Callaway Customer Service and they shipped out another club immediately! They were outstanding, to say the least. I really appreciate this company and have stocked our golf bags with high quality golf clubs at more affordable prices from them for years.

Ordered a hybrid via Callaway Golf Pre-Owned in the 50% discount sale as I didn’t want to pay too much for a club that I won’t use on a regular basis. I went for the outlet option in terms of the condition of the club and ordered it on 19 March. Having contacted Customer Service (Ulrich) to check progress, I received the club today (25 March). I have to say I can’t fault the whole process from end to end and also the condition of the club. It was perfect - let’s hope I can hit it ok haha. Would definitely recommend Callaway Pre-Owned. I know there are some negative reviews but can only speak from experience and I am very impressed.

Ordered clubs on Friday morning and on Monday afternoon I got an email that said they couldn’t complete the order because they no longer had the clubs. Why is the iron set on your website if you don’t have them?

I ordered two women’s clubs, two days before they got here they canceled one. When my package arrived they sent me the wrong club. Not only is it going to take close to a month for me to get a refund, they wasted my time and money.