CaliforniajacketReviews of californiajacket.com

Stay away from this SCAM company! I ordered a hat and it was shipped in a bag instead of a box, which ruined the rim and the material was cheap and smelled! They wanted a return description, pictures, demanded a restocking fee, etc. and when I mailed it back to them they said I sent it to the wrong place and could not do anything for me. SCAM!!! Steer clear from this company!

Fraud Website. Lost 20 USD after cancellation. Pls have a look at the other negative ratings. That explains all. Cancellation policy is widely unacceptable.

Spent over seventy dollars on a hoodie, promised that we could refund it, but it takes $70 to ship it back and refund isn’t guaranteed. Don’t fall for it.

Do not trust this scam site. The person running this site is also running: wilsonjackets.com (address in 2023 was the current address as victoriajacket.com) victoriajacket.com (same phone number as thecaliforniajackets) thecaliforniajackets.com (Same phone number as victoriajacket) They don't physically exist at any of the addresses listened on their websites. They make poor quality sweat shop items overseas. Will lie and lie about delivery and turn around times and are completely dishonest. Also do not trust the various Trustpilot reviews of people who only have 1 review. They are padding their reviews!

I paid $70 for a hoody that was fake! They made it look like it was legit and was only $10 cheaper then on the actual website. My son is really upset we got scammed! Do not ever buy from this company. Fake! Fake! Fake!

Ordered a jacket. It is fake and it even came dirty. It was ordered as new! It came directly from Pakistan, they did not even quality check.

total bait and switch. xmas gift shirt too small, company response in writing same day was to give me 2 options - even tho I was outside the return window - they would: A. $ 10 refund/ + $10 GC toward a future purchase and I keep the shirt or B. I keep the shirt, order a new at full price and pay a $45 shipping fee...both fairly outrageous as it cost nowhere 45$ to ship a lightweight item like a shirt. I chose the cheaper option and emailed back. hours later I received the 1st of several emails in a back and forth email chain revoking their original offer. I get that they are trying avoid a scenario of returned worn items, but this leaves my husband disappointed for a xmas gift he cannot wear, and me as a irritated consumer, who will never ever return business to this company that offers one thing and then cannot abide by their written word. ~~ >Elisha Peter Evans Mon, Dec 25, 2023, 2:56 PM Dear Lori, Thank you for notifying us that you had faced the size issue. It was not going to be perfect at your body measurement. We regret that your ordered item did not fit you well. Suppose you're going to keep the received product with you, and we refund you a $10 partial refund and a $10 discount for your next purchase from our store. You can give this product to any of your friends or relative as a gift, or you can also resale the product and reorder a new product. OR Moreover, as you said, there is a size issue with you and all the things going perfectly, so we have a second option to keep the received product with you. We will send another product in your desired size to your place (free of cost). You have to pay the shipping cost, which is $45. And you can keep the received product with you there will be no need to return us. Kindly confirm for us so that we can assist you accordingly. I hope to hear back soon. ~~~ I'll take option #1: $10 refund/ $10 gift cert... and order a new one. can this happen right away (today) in order to take advantage of the current catalog sale price of $59? I will order asap. ~~ Dear Lori, Hope you are well. Unfortunately, company policy clearly states that all returns and exchanges must be made within a 30-day window after your item has been received. Currently you are not eligible for the refund because of 30days return policy. For more insight, you can read our full return & exchange policy on our website. ~~ Dear Elisha, I am quoting your previous very cordial response to me- ONLY A FEW HOURS AGO- giving me the option of a partial refund -IN WRITING. Even bearing in mind the website’s stated policy, your personal email to me does countermand that, and gives this whole exchange a strong smell of Bait And Switch, which I am sure you did not mean to do. This is would be a quite bad way to treat a customer in any circumstance, and especially for someone who gave this item as a gift- disappointing 2 people in one fell swoop. As for option # 2 ( $45 shipping cost), I can assure you that if I send You the item back it will not cost Me that amount- so that seems rather odd- I’m sure that was a mistaken typo. In your favor: you have taken in originally 59$, and even with a $20 partial refund/ gift certificate, that leaves an additional $39 funds you are taking from me- for an item that remained in wrapper unworn until it was given as a Gift. That means you are making a tidy ‘profit. I’m sure you can see the benefits in resolving this interaction in my favor, without it escalating into negativity. Regards, Lori ~~ Dear Lori, Unfortunately, as per our policy, you are not eligible for a partial refund or even exchange. ~~~ Dear Elisha, This is a complete sham, according to your initial offer in your email response to me. Your explicit wording stated an alteration/difference to your policy and gave me a different option - and then in a matter of a few hours rescinded the stated offer. This is bad faith on your part and a negative customer service. I would prefer to have this conversation with your company president, as I realize that at a certain job description/payscale you may not be able to exceed your position directives. Please send me your company directory with the appropriate email information. Again regards, Lori ~~~~ Dear Lori, Regrettably, we neglected to verify your order date when extending our offer. Subsequently, when attempting to issue a $10 refund, an error within the system prevented the transaction due to surpassing the 30-day time limit. It's important to clarify that our actions are not intended to be unfair. Your outreach, unfortunately, occurred after a two-month period, rendering you ineligible for either a refund or an exchange at this point. Hope you understand. Thank you. < update: have still not had any contact with their company president Now have just gotten a word for word redux response... husband never got his XMAS present, and I am out $ for an unused gift

Bought a hat, was supposed to be 58 cm....barely hit 55 cm and it was way to small. Product not even acceptable for Halloween costume. Trying to get a return auth was a major negotiation, were going to charge me shipping and $15 restocking fee and then said they never got it back. Product and customer service horrible!