Madeleine T.
I ordered presumably a knitted fair…
I ordered presumably a knitted fair isle sweater. It took a month to come. Four days before it came their tracking system said it was delivered. When I open the package, it was not what I ordered at all! It was a screen printed polyester sweatshirt-very cheap. I paid over 50$ for it. When I contacted the company-they always said they’d get back to me in 24-48 hours. They never did. I have told others about this and they said to just give it up because they will return my messages nor my money. Never had an experience like this where I was totally abused in a purchase.
Response from CalibootJan 13, 2026
Hello Madeleine, I’m very sorry to hear about your experience and understand how upsetting this must have been. This is not the experience we want for our customers, and we genuinely want to help review what happened. Please contact our support team at [email protected] with your order number so we can investigate the issue and assist you toward a fair resolution. Kind regards, Hannah – Customer Service Team, Caliboot