CalExotics is the world’s leading manufacturer of pleasure products. Since 1994, the company has been at the forefront of research and development of products that enhance the intimate experience and help people find more joy in their lives.CalExotics warranty policy can be found here: https://calexotics.com/warranty/
CalExotics (calexotics.com) has 24 customer reviews on Five Star Index, with an average rating of 2.1 out of 5.
Also known as
calexotics.com
Website
calexotics.com
Category
Adult Entertainment
Location
Ontario, California
Listed on Five Star Index
2026
About these reviews
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The company replied to 63% of reviews.
Latest
Most recent review: October 2026.
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I had lost a charger and contacted customer support about buying a replacement, they said they would send me a free one because they didn't sell that individual charger. They emailed me back within one day. I got the charger in the mail very fast. Best customer service I have recieved in a long time.
MN
Michael N.
Don't buy anything from this Company
I bought a vibrator that had a small charge left in it. When it ran out, I tried charging the vibrator but it wouldn't charge. No problem, things happen, right? But trying to get help with the return (you can't send it back to Amazon) was a nightmare. Not only do you have to go through many return hoops, but when you finally finish, they send you a return email slip. Except the email never comes. Don't waste your time and money with this company. There are way too many reputable companies out there to buy from.
Response from CalExoticsAug 8, 2024
Hello! We are so sorry to hear about the issue you are having. At CalExotics, we offer a 1 year warranty on every item we sell and would be happy to provide you with a replacement. Please visit www.calexotics.com/warranty for more information. You can also reach out to us at 909-510-5894. Thank you!
EG
Exophile G.
Why is it sticky
I purchased a Cheap Thrills Three-Way Pure Skin Stroker for my boyfriend and as with all my toys I like to give them a wash before I store them away for later use and the care instructions that came in the product box and the Pink Cherry website stated that warm soapy water is good so I got to washing. Right away the pink coloring on the labia peeled right off so now it's all just flesh toned which is a bummer because I wanted to watch my boyfriend have fun with it so now the visual effect is ruined. But the main issue is that after it washed and air dried it became so incredibly sticky that I threw the toy at a wall and it stuck to the wall ! It attracts dirt, dust and hair like crazy, this thing is basically a sexy lint roller. And lastly the material is so ridiculously squishy that it's quite the loose goose and doesn't give that snug or 'tight' feeling so I don't really see it being all that pleasurable. I really don't want to give my boyfriend a sticky mess for his birthday so I went and purchased a different toy by a different brand and got a refund for this one.
Response from CalExoticsAug 8, 2024
Hello! We are sorry to hear about this issue. Please note we do offer a 1 year warranty and would be happy to provide a replacement if you have an issue in the future with a CalExotics product.
Please visit www.calexotics.com/warranty for more information. You can also reach out to us at 909-510-5894. Thank you!
SO
Southy
Don’t waste your time and money on this…
Don’t waste your time and money on this absolute thief of a company !!
There products are useless and well over priced, and their customer service representative TAYLER M just ignored my request for an outcome on my problem.. would give her minus 5 stars. And the owner Susan Colvin !!! Instead of polishing your awards for only chick dildo company founder - listen to your customers..
Response from CalExoticsAug 8, 2024
Hello! We are so sorry to hear about the issue you are having. Please give us a call at 909-510-5894 and ask to speak to the customer service supervisor. She can assist on this matter. We look forward to hearing from you soon to resolve this issue. Thank you!
JO
Jose
Horrible product
Horrible product. Bought vibrator for my fiance only used three times and the dam thing won't come on any more. We bought it brand new and it's already gone. Their products truly suck and high in price at least at adult stores.
Response from CalExoticsAug 8, 2024
Hello! We are so sorry to hear about the issue you are having. At CalExotics, we offer a 1 year warranty on every item we sell and would be happy to provide you with a replacement. Please visit www.calexotics.com/warranty for more information. You can also reach out to us at 909-510-5894. Thank you!
GM
Gus M.
I purchase four Viceroy penis rings and…
I purchase four Viceroy penis rings and every one of them snapped in half after a month of use. I have been trying to get on your website to see how I can get a refund or replace the four products that I purchased and were defective.
Response from CalExoticsAug 8, 2024
Reply from Cal Exotics
5 minutes ago
Hello! We are so sorry to hear about the issue you are having. At CalExotics, we offer a 1 year warranty on every item we sell and would be happy to provide you with a replacement. Please visit www.calexotics.com/warranty for more information. You can also reach out to us at 909-510-5894. Thank you!
CK
Carson K.
Got a product that didn’t work, customer service slow
Got a product that didn’t work, been going back and forth with support and now they haven’t replied in over a week. Sucks I spent money just to have it and my time wasted.
Response from CalExoticsAug 8, 2024
Hello! We are so sorry to hear about the issue you are having. Please give us a call at 909-510-5894 and ask to speak to the customer service supervisor. She can assist on this matter. We look forward to hearing from you soon to resolve this issue. Thank you!
GJ
Glen & J.
CalExotics Scandal Pegging Briefs
A few months ago i bought 2 pairs of Lovehoney Unisex Crotchless Open-Back Lace Harness Briefs for pegging each other using our 8" and 9" RealRock Skin dildos, unfortunately the fabric on these briefs tore very badly so we sent them back for a refund.
After a long winded process to find an alternative pegging brief, we ended up buying 2 sets of the CalExotics Scandal backless Pegging Briefs (1x S/M for my wife & 1x L/XL for myself) and after trying them out during a pegging session one night, all i can say is that if you are like us and don't like wearing those horrible strap type harnesses, then this is the one to buy (or the crutchless version)
They are extremely well made, they are very sexy to wear, and most important they are very stable and very comfortable to wear while pegging, but you must make sure that you buy the correct size, as these pegging briefs must be very firm fitting to support a decent size dildo like our 8" and 9" RealRock Skin dildos.
What we didn't consider when buying these Briefs was how we actually carry out our pegging sessions, and after buying the backless versions, we realized that we probably should have bought the crutchless versions, so that we can both wear the Briefs with our respective RealRock Skin dildos attached, and we can take it in turns to peg each other during a session without the recipient having to remove their Brief, so we can alternate whenever we like.
I took both Briefs to a clothing alteration shop and had them create a 10cm slot stitched into the crutch on both briefs, and now we can both wear the Briefs with our dildos during a pegging session.
We also bought a set of the slightly cheaper black Calexotics Boundless Backless Brief as well, and these are also wonderful for pegging, especially if you don't want to spend as much buying the Scandal Briefs.
The Scandal Brief is basically designed for women to wear, as the O-Ring is stitched in the same location as a mans penis would be, however a male can wear the Brief ok, but because the base of the dildo is sitting right over the genitals, which tends to make the dildo sit too low, so i am going to have my L/XL Brief modified by having the O-Ring moved up by 5cm so that the base of the dildo sits just above my penis, allowing me better control over the dildo while thrusting.
I would love to see CalExotics create a Scandal Brief for men, exactly the same as the female version, but in a plain color, and also have the dildo ring moved further up the front of the Brief like i am going to do.
I suggest that you research these 2 products because the online prices can vary quite a lot, i bought the Scandal sets from Amazon Australia for only $26 each (they were on sale) and i bought the Boundless sets from Femplay, who by the way, also sell the Scandal Briefs as well.
Response from CalExoticsAug 8, 2024
Thank you for this review. We appreciate your support!