CalExoticsReviews of calexotics.com

The checker at the store checked for a charge and I recharged it at home. However the first time I tried to use it, it did not hold out come on. After contacting the company under warranty and following instructions, I nevet heard back. I attempted to cook ya y to see why I never received notification it was sent. I ended leaving another message as emails were automatically generated how to return the product. This has been going on for over 3 months now and I don't expect to hear back. Save yourself money, time, and FRUSTRATION!!

This is a faulty product that failed within 60 days of purchase. I should not have to pay $27 out of pocket from Canada to ship to the USA to fix a manufacturer defect. Customer service stated that it is on the customer to pay at own expense however CalExotics will freely distribute faulty products with no consumer considerations. Do not buy from CalExotics. UPDATE: My product is no longer available and I am being asked to find strictly ONE item equivalent or less than my original purchase amount. There are items that are within that range but ultimately, the customer is taking the financial loss on the replacement value.

Sold me a defective item doesnt work dead on arrival.

I purchased the Enchanted Wave from Hustler Hollywood. Lasted all of eleven days. Okay. So I pay to ship the defective toy back to California so I can get a replacement. It’s over a month later, no communication, no replacement. I email them. They say it was delivered on the 5th. That’s three weeks ago. They sent me no shipping notification and no tracking number. The thing got delivered when I was out of town and stolen from my doorstep. I tell them this. They tell me tough shit and stop responding. How on earth does this brand stay in business with crappy products and even worse customer service.

I purchased a Panty Teaser from a local retailer, and unfortunately, the product did not work right out of the box. The setup process was frustrating, as the app was difficult to get running, and despite spending a considerable amount of time troubleshooting, the app never successfully connected to the device. This has been extremely disappointing, especially for a brand-new product. As a result, I am now required to ship the item back and wait for a resolution, with the hope of receiving a full refund. While I understand that the retailer may have limitations regarding returns and refunds, I believe CalExotics should stand behind its product and provide a complete refund in this situation, given that the device was defective from the start and never functioned as advertised. Based on my experience, I would encourage potential customers to thoroughly research this product and the setup process before making a purchase.

The product I purchased in March 2026, 3 Silicone Cockrings, and within 1 month, they were falling apart! I called them, in April 2026, I called them and left a voicemail, no one has returned my call, I have sent emails and no one is responding to them, but the item has a 1 year warranty on it. It’s June, 2026, and I’m still being ignored. Don’t do business with them. Clients are not taken care of and forgotten. Customer service doesn’t return phone calls or emails go unopened and ignored. Quantity of items are very poor and defective. To date, it’s the worst company I have ever dealt with. STAY AWAY or burn the money you want to spend on the products they have for sale. It’s the worst on the market!!! 👎🏻👎🏻👎🏻👎🏻

I purchased one of there products. It never worked. I sent it to them. They replaced my rechargeable product with a cheaply made battery operated pos. About hafe the price of my original purchase. I will never purchase anything from them again.

Update 3-13-26 these folks came thru with a very good resolution. I appreciate the outreach and what they offered to make things right and a win-win for everyone. I am happy this worked out b/c we love a lot of the great variety they offer and would have hated to reject purchasing in the future. Thank you Calexotics. Bought an item and it did not work right out of the box. returned at my cost of $25 they said item is not available so replace with equal or lesser value. paid $190 closest item was $140, added a $49 item and asked for both they said no bc it was ~$10 over the price I paid for something that NEVER worked. So basically bought a $190 and getting a $140 about 2 months later!! WTF I offered to pay the difference on everything over the $190 and they said no. Who says no to someone giving you more $$$?