Manny
Extremely disappointing experience with…
Extremely disappointing experience with Cal Payments. I’ve been trying to resolve an issue with my payments and withdrawals for a month now, and it is still ongoing. I’m unable to properly access and withdraw the funds I’ve received, and despite repeatedly contacting support, the issue still hasn’t been resolved. There has also been a separate issue where customers were charged the wrong amount, which I reported to support. I was told this would be fixed and that refunds would become available, but this is still unresolved too. The most frustrating part is the constant back and forth. I’ve been told multiple times that fixes were being released or that the issue had been escalated to Whop, only to find that nothing had actually changed. I understand that technical problems happen, but after a month of chasing support, I expect an actual resolution rather than repeated assurances that someone is looking into it. Very disappointing experience so far, and I would seriously think twice about relying on Cal Payments until these issues are properly sorted.
Response from Cal.com, IncOct 7, 2026
Hi Manny, I'm sorry about this. A month of back and forth without a resolution on your payouts is not acceptable, and neither is being told fixes were on the way when nothing changed on your end. The incorrect charges to your customers and the pending refunds should have been sorted by now as well. I'd like to get to the bottom of this personally. Could you send me the email address on your Cal.com account and the names of the support agents you've been speaking with, along with roughly when those conversations took place? You can reach me at [email protected], marked for my attention. With that I can pull the full history, find out where the escalation to Whop stalled, and get you a clear answer on both the withdrawals and the refunds rather than another assurance. Again, I apologize for the experience so far.