Jen
I never even got to try these
I never even got to try these. The customer service was so poor. I ordered a bundle. One item was preorder and I did see that they wouldn’t ship until preorder was ready. Well. It got delayed so I got an email staying they were shipping separately. 5 days and still no tracking. When I contacted them they said that the new date was April 13th. Over a month after I ordered. Then in the chat I had with “Jechel” at Cakes, she apologized and said it would be end of next week March 20th. I clarified and she confirmed. Then when questioned about the cakes cleavage bra and the preorder date difference on website and what she was telling me, then the date changed to April 20th. Whole story changed. She canceled my order because they couldn’t ship earlier. No clue about product. But the worst customer service. I’m all about supporting small businesses but they need to honor their word
Response from CAKES bodyMar 31, 2026
Hi Jen, thank you for taking the time to share this — and we're truly sorry for the confusion and frustration this preorder experience caused. Preorder timelines can shift, and while that's sometimes unavoidable, the way the updated information was communicated to you clearly wasn't good enough. You deserved consistent, accurate updates and that didn't happen here. We understand why that's disappointing, especially when you were actively trying to get clarity. We'd love the opportunity to make this right — please reach out to us at [email protected] and we'll take care of you.



