Samantha S.
Misleads consumers on shipping times
UPDATE: After hours of wait on live chat, having my chat ended three times, and following up three additional times via email, I was finally able to reach Desiree who escalated the issue and provided a refund. Desiree’s eventual handling of the issue was appreciated. Misleads consumers on shipping times, abandons live chats for Customer Service support (done by Nikki in my case), and then refuses to offer refunds when orders don’t arrive. Don’t order from here if you actually want to receive the product when it says you will.
Response from CAKES bodyAug 10, 2026
Hi Samantha, we're sorry to hear your experience left you feeling this way - shipping delays and unresolved support interactions are genuinely frustrating and we don't take that lightly. We'd like to look into this properly. Please reach out to us at [email protected] and ask for your message to be directed to the Customer Care Manager so we can review what happened and make it right.



