Chantal D.
I really wanted to like cakes
I really wanted to like Cakes. After seeing all the glowing reviews online, I expected a smooth experience. Unfortunately, that couldn’t have been further from the truth. I placed my order on June 6 and paid extra to expedite shipping with a 3-business-day delivery guarantee. Three days came and went with no package. When I reached out for a refund, they issued one but claimed they had no idea when (or if) it would arrive. Later, they admitted the order was never even properly placed and had gotten “lost in shipment.” It took over 10 emails and significant back-and-forth before they finally processed the refund. The whole process was frustrating, inconsistent, and completely unprofessional. I will not be ordering from Cakes again and strongly advise others to look elsewhere.
Response from CAKES bodyJun 24, 2026
Hi Chantal, this is not the experience we ever want anyone to have, and we're truly sorry. Paying for expedited shipping and then going through that many back-and-forths to resolve it is unacceptable, and we understand why you left feeling the way you did. We're glad the refund was ultimately processed, but we know that doesn't undo the frustration of the process. We'll be taking this feedback seriously internally. Thank you for giving us a chance.



