Jim W.
Well Caesars has reached a new low in…
Well Caesars has reached a new low in the hospitality industry. Las Vegas has certainly made a shift away from fun family entertainment this organization has made it perfectly clear children are not welcome. They will take the Christmas money away from a 8 and 13 year old and basically steal it and then run you through a phone tree to avoid doing anything about it. We spoke to 3 management level employees and have attempted to reach corporate to no avail. Go ahead and hide behind your phone system while you steal childrens money. This is the hospitality industry and people will fight back. You lost my 25 years of support over this issue and I'm sure I'm not the only one. Long story short my grandkids spent their Christmas money on $80 worth of arcade cards at the arcade at horseshoe. Moments after they purchased a card the arcade was closed for technical difficulties and all the management staff could say was too bad so sad about $80 they spent on their arcade cards they could not use. They were said there was no way too issue a refund They wouldn't even give them a gift out of the gift area at the arcade to compensate I have never seen a more callous and ridiculous series of events from what is supposedly the largest entertainment and gaming company in the world. We are done with Caesars and won't be back. We spent 2 hours on the phone trying to give you an opportunity to make it right and the excuses that came out of your management staff were absolutely ridiculous. And the fact that corporate won't even return my phone call is even more ridiculous....... Consumers will fight back!!!!!