Cabins of the Smoky MountainsReviews of cabinsofthesmokymountains.com

Loved it ! I honestly did not want to leave ! My boyfriend and I finally had a relaxed week. I definitely come stay again. Cabin always clean and sheets were clean. Just needed wifi haha

everything about this place was amazing

the front desk give me the wrong address waste us 3 hours.

We loved the resort and cabin. But the check-in process was extremely frustrating. They didn't communicate CLEARLY that check-in time is when the cabin is available, which could be hours after arriving.

Our family had a wonderful time... I am giving this feedback based on the way other customers were treated while we were waiting on our cabin. I will not recommend using this company in the future because I do not want family or friends to have the experience that other customer's have had. Cabins are not cheap and the company that takes care of them should be more like a hotel staff. I do understand that things happen and sometimes it is out of the hands of management and/or staff. However, when a customer has a bad stay because of bugs or whatever other reason a manager should be around to talk to that person. To make your front desk employees deal with upset customer's is unacceptable and should ALWAYS be the responsibility of a manger. I understand being busy and having to wait on your cleaning crew to clean cabins, but to tell my husband and I that you are still cleaning our cabin at check in at 4 is also unacceptable. Especially when I know that no one was in our cabin the day before we arrived (you can look that up on your site.) I find it funny that I will pay a fee for checking out late from the cabin but you can say I'm sorry but your cabin is not ready on time (contradiction?). Some of the people who were waiting were waiting for HOURS to get into their cabin, while other people are complaining to the poor front desk girls who have no control over the circumstances. My suggestion is to get new managers or give your front desk more empowerment to make customer's happy.

This is the 3rd time I have used Cabins of the Smoky Mountains. I have never been disappointed with either the cabins or the service. I would highly recommend using them for your vacation needs. Sale representatives are polite and helpful and ready to answer any questions. This year upon arrival we could not get one of our TVs to work. This was the first and only problem we have ever encountered. The problem was fixed that very day.

My husband and I honeymooned in 'A Private Getaway' and it was wonderful! It was close to town yet perfectly secluded, the settings were beautiful and we found the cabin to be cozy and quiet. We LOVED the hot tub and the jacuzzi tub! To top it all off, we were able to rent the cabin for less than we would have paid for a hotel room!!! We would recommend these cabins in a heartbeat and look forward to going back; as a matter of fact, we hated to leave! If we had any suggestions, it would be to notify potential renters that we needed to supply our own firewood for the fireplace and we needed better directions to the office for check-in.

Cabin was clean and well cared for, great customer service checking in and out. The only thing I would recommend is to notify people ahead of time how far away from major areas the cabins are- the one we stayed in was 25 minutes each way from Pigeon Forge. Also let people know ahead of time the type of roads to get to their cabin- one road required 4 wheel drive in conditions- which we have 4 wheel drive so it was ok for us but wouldn't be for everyone. Overall was an excellent experience and will return again.