Cabinets To GoReviews of cabinetstogo.com

I was told by someone they were good so I tried Cabinets to Go. One of the worst decisions I have ever made! Damaged parts and replacements are out of stock! They promise to send a new cabinet but it comes without parts so it still can’t be used! In 73 years this has been one of the worst experiences I have ever had! Don’t wish your time or money!!

DO NOT buy or use them, they ship you used, damaged items. Then they take weeks to send another one out. Very poor service, zero help or do not care.

Cabinets To Go cannot even start off on the right foot. I scheduled a virtual design call at 12pm EST. The time came and went. More than 1 hour after the appointment time I get a call asking if its a good time. I said no, you missed your time by more than an hour. I told them to remove my name and info and I will go with someone else that actually cares about customer service.

Terrible experience with Cabinets To Go in Naples Florida and their installer, Install Right. Installers arrived and installed cabinets in the wrong locations, cut filler pieces to the incorrect sizes and told me to order more. Install Right said I needed to order new pieces, Cabinets To Go said it wasn’t there problem and wouldn’t send parts. Install Right fired the installation crew. 3 weeks later another crew was sent to reinstall the cabinets correctly. They did a good job but the correct new filler parts still were not ordered so we waited a couple more weeks. Some hinges and touch up kit disappeared with first crew and Cabinets To Go would not correct. We had originally contracted with Cabinets To Go for our quartz countertops. We selected the material and their fabricator said it was a new color and wasn’t sure where they would get it. We were told lead times are 4 weeks. We cancelled the order with Cabinets To Go, found a local fabricator who got the exact material for less money and did a great job getting it done in less than 2 weeks. The manager of the Naples Fl store hung up on me and never returned my calls.

Disappointing Experience – Poor Communication & Multiple Issues My experience with Cabinets To Go was frustrating from start to finish. Poor communication from both Ken and Yalanda made the process even more difficult. Due to an error on their end, my cabinets were shipped 7-10 days late, causing delays in my project. When they finally arrived, I discovered missing hardware, missing cabinetry finishes, and—without any prior notice—that the cabinets were not assembled. To make matters worse, the microwave insert was the wrong size. When I reached out to address these issues, Yalanda ignored my emails entirely. Ken and customer service at least returned my calls but offered no solutions, simply saying there was nothing they could do. A company selling cabinets should at the very least ensure they arrive as expected and provide responsive customer service when issues arise. Unfortunately, that was not my experience. I would not recommend Cabinets To Go based on the lack of accountability and poor communication.

This store is a disaster. The manager Kim has no idea what is going on. She ordered the wrong cabinets and then I had to call her every day to follow up- she never bothered to call me with updates. There was ZERO communication with the delivery person and he delivered the wrong cabinets even after I told them I did not want them delivered. They sat in my living room for 3 months while cabinets to go tried to figure out how to do their job. I never got an apology. I had to beg for partial refund (which was actually due to me because the cabinets they ordered were too big). The delivery people are also rude and when they came back the second time they would not even let me check if the delivery was correct. A disaster from start to finish. Save yourself the headache and go to home depot

We did a walk into the Syracuse, NY showroom and the sales rep was very friendly, professional and knowledgeable about the products that they sell. The price quoted was about 1/2 of the cost quoted at the chain home improvement stores. She was not pushy but she was thorough and did follow up with us.

This review is in 2 phases. Cabinets to go phase 1. The designer we had was very good. Issue was there was no manger to the store so our designer, who was new, was compromised and struggles at times. She responded well to our changes but at the end could not explain why our counter tops went up $1300 and our hardware had to be returned which we did get refunded. We ended up canceling our counter top and went direct with some one else. Cabinets are a good quaity. Negative they have a huge cost increase to products, you’re better off going direct for counter tops and hardware and it through them. Installation phase 2. Here you need to be careful. The installer we had ended up being no better then a hack. He used the wrong screws on the cabinets claimed he could not find beams so he clued cabinets to the wall used counter sink screws of which he did not predrill and the screws splinted the veneer. I fixed all the issues myself including finding beams that he claimed he could not find. He actually used 2 screws corner cabinet that were not long enough to hit the beam. He was 1.5 to 3 hours late everyday. Never a call telling us he was running late. Never answered questions. Multiple times I wanted to kick him out of the house and off the project. If you don’t know anything about installing cabinet research and then ask the jinstaller question like what’s your process how do you hang with no stud. Etc.