Cabinets To GoReviews of cabinetstogo.com

This review is in 2 phases. Cabinets to go phase 1. The designer we had was very good. Issue was there was no manger to the store so our designer, who was new, was compromised and struggles at times. She responded well to our changes but at the end could not explain why our counter tops went up $1300 and our hardware had to be returned which we did get refunded. We ended up canceling our counter top and went direct with some one else. Cabinets are a good quaity. Negative they have a huge cost increase to products, you’re better off going direct for counter tops and hardware and it through them. Installation phase 2. Here you need to be careful. The installer we had ended up being no better then a hack. He used the wrong screws on the cabinets claimed he could not find beams so he clued cabinets to the wall used counter sink screws of which he did not predrill and the screws splinted the veneer. I fixed all the issues myself including finding beams that he claimed he could not find. He actually used 2 screws corner cabinet that were not long enough to hit the beam. He was 1.5 to 3 hours late everyday. Never a call telling us he was running late. Never answered questions. Multiple times I wanted to kick him out of the house and off the project. If you don’t know anything about installing cabinet research and then ask the jinstaller question like what’s your process how do you hang with no stud. Etc.

We purchased kitchen cabinets and counters for our kitchen from the store in Hartford, CT. We provided precise measurements of the kitchen and still two mistakes were made by the person who wrote up our order for the size cabinet that would fit in the space provided. Upon return of the cabinets, we had to fight to not be charged the 20% re-stocking fee and were not given the new cabinet at the sale price even though the error was theirs. Also, we were charged for pulls because the person who wrote it up put them in the pictures, on her own accord, to show us what it would look like. Upon return - again- the 20% restocking fee. The person that wrote up our order was not informed and therefore did not inform us about everything. Clearly more training of their staff is needed. The timing and quality of the cabinets was to our satisfaction. The butcher block counter top was of poor quality and we were not told anything about how it was to be installed (they do not provide an installer) or that it needed to be sealed. Again, lack of information and knowledge of their own products. Most of the staff was professional. We purchased in January 2024 and did the kitchen ourselves so it was finally completed with the correct size cabinets in March 2024. Advice: Ask lots of questions and make sure you check and re-check what they are selling you (your invoice) so you don't get stuck with the 20% restocking fees. You need to really know what you are doing and don't trust that the person writing you up knows what they are talking about; because they don't.