Cabinets To GoReviews of cabinetstogo.com

We worked with Sofija at the Lorton, Va. store, who made our entire experience fantastic. Exceptionally patient, she addressed all our issues and concerns and saved us from spending more than necessary. Sofija maintained a personable approach and took all the time necessary to ensure our project was perfect.

Lied about delivery, many months late, damaged and missing cabinets. Do not buy these cabinets.

the design expert Melissa helped us through the process and explained everything in a way we could understand. she took the time and was patent and pleasant Teresa W Free Tea pot

Buyer beware!!! Of Cabinets to Go Worst experience ever. They don't stand by their word or service. Supposed to only take at most a month not 3 going on 4. Save yourself aggravation, time and money and go to another supplier. I ordered 18 cabinets from them using their recommended design. Their disigned for the cabinets size and placement was wrong, they didn't want to fix it, they lied repeatedly, they ordered replacement parts incorrectly, it has been 90 days and still waiting, they don't return calls or communicate updates or status. Just a damn nightmare!!! After 3 months going on 4 months, no replacements parts delivered to correct for their design error. After saying they would send out their installer to uninstall the wrong sized cabinet and install the correct one, they now say they won't send installer. So we have to pay to have the wrong cabinet uninstalled and pay to reinstall the correct cabinet. So we have to pay 3X the install costs for their design failure! They wanted to charge $450 for that one cabinet to be in installed. $482.63 with taxes. They said if I would of paid to use their installers not my contractor then they wouldn't charge for installer. If they would of designed it right in first place I wouldn't have to pay 3X the install costs for 1 cabinet. And their installers would of still had to order the correct parts and come out a second time to install. The customer service is rude and won't listen to any logic or do the right thing due to their mistake. And it takes days and days for them to call you back for your case.

The product itself is great but to avoid very expensive shipping costs, my husband drove two hours to pick up our closet system in Franklin, TN. Upon installing the closet system, it was noticed that the back of one shelving system was missing and the brackets to hold a rod were broken. He contacted the customer service several times. When he was finally able to speak to someone it was very difficult for them to understand the issue. It was finally agreed that the missing piece and new brackets would be mailed to our home asap to finish installing the closet system. We currently have most of our clothing sitting on our couch. After a week of waiting, nothing arrived. When he called the store again, it turns out that they decided to have the missing part shipped to their store, forcing my husband to have to drive 2 hours again. A major inconvenience for a mistake they made in the first place. My husband asked to speak to a manager in customer service to discuss his grievance and it took several days for the manager to call him back. She was very rude and not willing to help with the situation. All we wanted was for the items to be shipped to our home. my husband called her out on the attitude and she hung up on him. We spent over $2,000 on this closet system. You would think they would appreciate their customers better. I do not recommend this company at all!! Buyers beware!!

Ordered cabinets to be delivered in 3 weeks. Four weeks go by so I call for an update, they said my order was on hold due to me not ordering a sink? WTF? What does a sink have to do with my cabinets? Nothing!! So, I have a crew of people arriving on July 4th for a cabinet install and after ordering on May 22nd they won't be here until well after that date. Nobody lives close, everyone is 2.5-7.5 hours away! This is totally unacceptable and the sales rep blamed it on me. No one mentioned I needed to order a sink, or else I would have from them or another company. I am at a loss for words, the sales person was rude and unapologetic, maybe the worse customer service I've ever encountered. Would NEVER use this company again, do not recommend!!

Murrells Inlet SC store personal ignores texts and calls about damaged cabinets. We have no idea when the kitchen will be completed. Jordan in Customer service stated the executive team will contact us within 24-48 hours, no surprise that time has passed! Do not trust them. We are ready to contact an attorney at this point!

If you’re considering Cabinets To Go, read this first. I'm sharing this after months of delays, errors, and unbelievable frustration, all while managing this project for my disabled mother. Shady Business Practices & No Transparency: I’ve been asking for an itemized list of charges and credits for weeks—still nothing. I’ve received a constant stream of DocuSigns often sent to fix prior mistakes, making it nearly impossible to track what’s been changed or agreed to. Worse, the body of their emails has at times contradicted the DocuSign content they wanted me to sign. SHADY. There is no clear paper trail, no accountability, and no way to verify the financials. Design Errors & Costly Mistakes: Even after professional measurements by them and sending appliance specs multiple times, they still managed to order incorrect cabinets, which had to be reordered, delaying the project further. We had designed the kitchen with a feature we were excited about, but at installation time, we were told it wasn’t possible—either bait-and-switch or incompetence. Communication is Awful: Expect long gaps in responses, frequent contradictions, and daily follow-ups just to keep things moving. Staff members tell you different things, and nobody seems to know what’s actually happening. I was forced to contact third parties directly to get basic updates. They continue to gaslight customers by reducing systemic failures to “shipping delays” or “lead time estimates.” Customer Service is a Dead End: My case was escalated to a “Customer Care Manager” who offered no real solutions or urgency. I even reached out to the person who responds to negative Google Reviews BEFORE I posted this. Cabinets To Go is set up to protect itself, not serve its customers. Once they’ve made the sale, you're on your own. There is no meaningful path to resolution when things go wrong. Just weak apologies and more stalling. One Lucky Mistake: Ironically, I’m grateful they forgot to send the cabinet pulls—because I found the exact same hardware, same brand and color, on Amazon for HALF the price. It’s unfortunate, because the cabinets look great and people compliment them. But their service, planning, communication, and ethics are nowhere near the quality of the product. I wouldn’t recommend Cabinets To Go to anyone—especially not if you need a functional kitchen on a timeline, or if you value honesty, accountability, and professionalism. One bright spot has been their contracted installer, Luis. He is reliable, returns calls immediately and has tried to help throughout the process.