Cabinets To GoReviews of cabinetstogo.com

The good part - beautiful cabinets, master carpenter install. Now - I found two flaws and tried to resolve...crickets This store is located in Murrell's Inlet, SC. Once they have your $$$ they forget who you are

My kitchen project was late from the start. When the boxes were delivered there was no counter top so i had to wait a week. When the counter tops were delivered they were damaged so i waited another week. On installation they did a terrible job of gluing the laminate to the edges and left a big gap which the tried to fill with caulk. I asked for a rebate due to all their errors. They said they would look into it, then ghosted me. Now they will not return my calls. Edit: I called the number in their response to this review. They said they would get a manager to call me. They never called back.

Great customer service team. They help me with all my cabinet problems

Just wanted to share my experience with Cabinets to Go. I wish I had gone through Google reviews before contracting with them. While I didn’t have any of the quality or damage issues that people report, I will say this - they do not take responsibility for the fact that they use layers of 3rd parties to get the work done. They do not own that they should proactively communicate status to their customers when there are issues with THEIR 3rd parties. This comes from their management because commitments to return calls are not honored until I say I will review my experience publicly and then he was belligerent and defensive the entire time (he would claim and did that I was belligerent when I was asking them to own the fact that I was their customer and they own my experience). Go in eyes wide open and prepare to manage them and the 3rd parties. Glad I am done with them.

Terrible experience. They sold me cabinets that were made incorrectly and should have been covered under warranty. Instead, they left it to me to pay to fix them at my own cost so the crown molding would connect to them properly even though I sent them pictures to show them they clearly did not meet the specifications posted on their website. (I was in direct conversation with the CEO.) The local store sold me rounded shelving. Square shelving arrived at my home. When I called the store the salesperson explained that when he put my order in he realized that style did not come in rounded so he substituted the square. He never contacted me. Cabinets to Go refused to refund me, or offer a substitution. Cabinets to Go sold us upper cabinets to use to build part of the base of our island to get the correct width. They did not tell us they were upper cabinets so when they arrived we had to have our contractor build a base for them to sit on top of to get the height right. (Again at our additional cost.) I have 3 left over 2x4s in my garage that were never used in the project that cost me almost $1200. Cabinets to Go refuses to take them back because they have told me I signed off on the project and should have read the contract better. (I am a retired school teacher not a cabinet maker.)

I hope I have enough space to express how dissatisfied we are with cabinets to go. We got the Shaker-style cabinets installed in November '25. The salesman/"designer" that helped us actually ghosted us after the sale. He would not return our multiple calls and emails. He sold us spacer wood as crown and so when we returned it, the manager was going to charge us a 20% restocking fee until he realized that it wasn't crown then waved the fee (so that was good). We ordered 42" cabinets, he sold us a spice rack for a 12" wall cabinet (which came in weeks after the cabinets were installed because he didn't order it). After installation, we discovered it was a 30" spice rack for they didn't make them for 42" cabinets. So, we had to deal with the instability of the spice rack, in fact the oil spritzer fell out and shattered the glass top of our two-month-old stove, so now we need to order a new stovetop. Needless to say, we're going to put the shelves back in 12" cabinet and try to figure out the door handle, etc. but there are no supports for the shelves in the box so we have to get more of those. Also, before the countertop was even installed in January, there were dents and scuffs on the cabinets already, some due to the rubber stoppers actually leaving an imprint in the wood (cheap). The countertop is off because the base cabinet is uneven. We had 30" cabinets, went to 42" thinking we'd have more space but it actually seems to be less space. It's just been one thing after another it seems with these cabinets. I'd highly discourage anyone from buying them, even with the 30%-40% off deals - not worth it. Unless you're flipping a house, I guess. I've discouraged three possibly four people from using them already. I will continue. I wish I had my old kitchen back! :(

Total incompetence! My husband and I started the process several months ago at the 320-S14th location in Colorado Springs. Because the original 3-D Design was flawed, the process had to start over which was very disappointing. Cabinets were ordered based on the original design. The situation has gone from bad to worse. The initial delivery of cabinets was incomplete. We have been waiting months for faux doors to be delivered so the island could be finished. We have also been waiting months for a simple plastic component to complete one cabinet. Communication with Cabinets to Go has been unreliable. Every facet of our remodel has been impacted. The installation of countertops has been delayed by months. We have not had a stovetop for several months causing a disruption to family meals not to mention additional meal expenses. Cabinets to Go does not function as an independent company. The company has to hire outside contractors/subcontractors to complete work orders. On a positive note, the contractor hired a gentleman named Brian to install our cabinets. Brian immediately recognized from day one that the original design was not going to work. Brian's work ethics and expertise have been the silver lining in helping to problem solve the flawed design by Cabinets to Go. Based on the flawed design, multiple shipment errors, unreliable communication, and poor customer service, we cannot recommend Cabinets to Go and felt obligated to warn other consumers considering this company for a kitchen remodel.

RUN AWAY AS QUICKLY AS POSSIBLE!!! Problems at local store elevated to corporate customer NO service ( as Clark Howard says) was A WASTE OF TIME! Corporate Cabinets To Go could care less about us. you can search reviews on social media and across the country are all mostly negative. And don’t be fooled by that “we really are sorry” line when they post a response. It’s all fluff with no follow-through. DO YOUR HOMEWORK AND READ REVIEWS BEFORE YOU GET S#!t on.