Steven B.
Delivery process is terrible
Delivery process is terrible. Received email 8/9 stating that cabinets were shipped. It is now 8/22 and still have not received cabinets. Tracking says that items estimated delivery date was 8/13. Update to Cabinetsbay: I had no issue with your customer service in correcting my misorder of the cabinets. The issue is with the delivery process. You hire the shipping company therefore the buck stop with you. As a remodeler, when I hire subs for certain parts of my jobs and they mess up I take responsibility. The customer does not want to hear from me that it wasn't my fault, but the sub I hired.
Response from Cabinets Bay LLCAug 23, 2021
As of 10/14/2021, the person who left this review was fired by the customer. The customer returned the whole order due to the numerous mistakes in the sizes that Steven caused. At this point, we cannot consider this feedback as relevant. Original response - 08/23/2021: Hello. Thank you for your feedback. As we can see, we provided tracking information to you on 08/11 and did not receive any requests from you further. We understand your frustration, and we apologize for the poor service on behalf of UPS (T-Force). Unfortunately, the delivery process is not fully under our control. As we can see by your tracking - there were 3 "incidents" on the side of UPS that caused delays with delivery. The shipment is currently located at the service center in Nanuet, NY. We served all your previous requests promptly and professionally. Besides, our manager waived the restocking fees for the assembled cabinets you decided to change. Therefore, we believe we deserve a slightly better rating in this case. The warehouse manager contacted the shipping carrier to check the status of your shipment. We will get back to you with updates shortly. Let us know if you have any questions.