kerry P.
I love my M4 & it’s made a huge…
I love my M4 & it’s made a huge difference in reviving me when my back & hips are achy towards the end of my day! It would totally deserve 5 star except for the fact that after I received it I tried it out on my sofa at home before taking it to work & wished I had gotten the plus as I didn’t realize how small it would be! I’m a very petite person who doesn’t weigh much but I do have hips! I said all that to say that I was a bit disappointed in the return policy! I finding out it would cost me $100 to exchange the m4 even though all I did was sit on it once at home & realized it was a bit too small! I do understand you are a new company so hopefully as you grow that policy will change a bit especially for a product that’s returned w/o being used! I don’t think sitting on it for a few seconds would decrease its value or justify $100 return fee! My mom is about 80lbs so I may have to give it to her & buy another at some point! I hate that bc i really do love it!