Cindi S.
Chair does not support upper back
1. Although this chair is ordered from a USA address, it is made in China. 2. It is not a company owned by a woman contrary to advertising. 3. I tried to contact Customer Service and no one ever answered my chat. 4. If you open the box, put it together and find it does not fit you :YOU ARE CHARGED A RESTOCKING FEE TO RETURN IT. 5. It does not support shoulders at all, this was important to me, so my reason for return. On the positive side: 1. The instructions are much better than most. 2. It comes with an Allen wrench with a handle. 3.The padding on the chair is nice and soft. 4. The assembly was rather awkward. Having to take the attachment(neck rest and base) apart and then reassembling to fit the chair...but clear directions helped.
Response from CabevibeApr 27, 2026
Hi Cindi, Thank you for taking the time to share such a detailed review—and for giving our chair a try in the first place. We can really understand how disappointing it feels when something you had specific expectations for, like shoulder and upper back support, doesn’t turn out the way you hoped. We’re especially sorry that this part didn’t feel right for you. Everyone’s body shape and sitting habits are a little different, and with a chair that has multiple adjustment points, the way the upper back and shoulders are supported can sometimes change more than expected depending on how it’s set up. If you’re open to it, we’d truly love to understand a bit more about how you were using the chair—sometimes even a small tweak can make a surprisingly big difference, and we’d be really happy to help you try that. We also wanted to gently share a bit more context, just in case it helps. We are a U.S.-based company, and while some of our products are manufactured in China, we work closely with our production partners and keep very strict quality standards throughout. We’re also a female-led team, and building products that genuinely feel better to use—especially for women—is something very close to our hearts. If anything along the way gave you a different impression, we’d really appreciate the chance to understand that better. We’re also truly sorry if you didn’t receive a response through chat—that’s not the experience we want you to have. We did send a few follow-up emails, but it seems they may not have reached you. If you have a moment, it might be worth checking your spam or junk folder, just in case. We’d really love to reconnect and continue helping you from there. When it comes to returns, we completely understand how important flexibility is in situations like this. Our policy is there to help reduce unnecessary waste, but we always try to approach each case with understanding. If the chair didn’t work for you due to comfort or fit, we’re more than willing to look into a free return. And even when it comes down to personal preference, we’ll still do our best to find a solution that feels fair and supportive. And thank you as well for mentioning the parts you liked—that truly means a lot to us. More than anything, we’d really value the chance to help make this right for you in a way that feels good on your end. Warmly, CabeVibe Team