Gene E.
C2 education is deceitful and untrustworthy!!
C2 education is deceitful and untrustworthy!!! Wish we knew better before buying many hours such that our children could use them. The director at the Parsippany-Troy Hills, NJ center assured us that the hours would never expire and all the kids would be able to use them. We even have an email from them stating that the hours would never expire. About 3 years later, we started receiving daily emails from C2 that the that the hours would expire within 8 months and we need to sign a new contract stating the same. This was contradictory to what the previous director had promised us. On top of that children were not allowed to enter the facility unless we signed the contract that hours would expire within 8 months. We were never informed what caused this change in policy and the NJ district manager refuses to take responsibility! C2 should honor what was communicated to us in writing. I will be looking for a different option for my kids in the future. Forcing us to sign a new contract by barring the kids from using the center is highly manipulative and just unethical!
Response from C2 EducationJul 22, 2024
Hi - I understand your frustration and we want to ensure that all of our customers are happy. We also have an obligation to adhere to the policies outlined in our agreements. Since we recognize that some families may have received different direction from the Center Director, we did our best to provide the correct information to our families with ample notice. Our goal was to work with you to create a new agreement that worked for your family's needs. We would love to continue to support your family with a new agreement. Please reach out to our main office at [email protected] and we will be happy to review the details of your account.




