C2 EducationReviews of c2educate.com

The quality of the tutors has gone down. I have prepaid for a bank of hours and while my kids used to find C2E very helpful, they said all of the good tutors have left and the current ones are not helpful. I have tried remote tutors and it was also not helpful. I ended up paying an outside tutor even thought I have MANY unused C2E hours. I have also called to complain that the tutor was not helpful to my daughter and they merely replied with "try the zoom" tutors.

We paid for a large package for tutoring with assurances that the center would work with us on schedule since my daughter plays sports. Her tutors left the center, the remaining ones could not answer her questions, and the times available were so limited we could never get on a schedule to come in. I was promised a refund 4 months ago which is mysteriously missing. This place is a scam stay far away

We found C2 online and there was a location close to our home. I emailed and received a phone call from the nearby location and I explained my daughter needed study skills help and time management. We went in, paid $60 for a test and were then pulled into a room to discuss. The woman talked down to me and my daughter and told her that there was no excuse for her low algebra score as she had just taken the class. I explained on the phone before the exam that algebra is a topic she struggles with. We were then presented three very costly options ranging from $5,000-11,000 and no mention of progress, refunds, referrals, nothing. They suggested she take 2-hour courses in Science, English, and Algebra/Geometry each week. My daughter scored almost perfect grades in science and English, there was no need for this. They just want money. I agreed to a trial class for two hours at $125/hour because the woman we spoke with is not a tutor and I was willing to try and see. During the "class" my daughter was given a workbook and that was it. No instruction whatsoever for $250. This is a total scam and parents beware!

C2's SAT preparation was just what our son needed to achieve great scores which helped in getting accepted to his first choice college, Boston College.

"I urge families, do NOT make the mistake of choosing C2 Education! My experience with them has been nothing short of appalling. Ever since Simon, the Center Director at C2 Education, Berkeley abruptly left in December 2018, the entire operation has gone downhill. I, along with my oldest and middle child, had a positive experience with Simon, which led me to purchase an additional 100 hours of tutoring in the hopes that my youngest child could benefit as well. Little did I know, when the pandemic hit in 2020, these hours (remaining 56) suddenly had an expiration date that no one bothered to inform me about. Had I been aware of this, I would have never invested in more hours. I have had to deal with a constant turnover of incompetent staff: Michael, Andrew, Tina, Selene, Lisa, Jonathan...the list is endless. Each one had a different story, showcasing a complete lack of professionalism and consistency. And let's not forget about the condescending tutor, Christopher, who had the audacity to belittle my youngest child and suggested she had a learning disability. Why would a tutor ask if you’re dyslexic and from another country because of grammatical mistakes and you’re there for Chemistry? It was highly inappropriate for Christopher to make assumptions and condescending remarks about a students abilities or background. Despite the contract clearly stating that C2 Education has the discretion to reinstate hours, I've been met with resistance from Thomas, District Manager for C2 Education, who outright refuses to do so. It's an absolute disgrace on how they do business.  Consider this a public service announcement: there are plenty of other tutoring services out there that not only offer better value for money but also treat their customers with respect. Unless you want to endure the nightmare I have experienced, steer clear of C2 Education."

I was about to use the remaining hours that I purchased from the C2 Education in 2022. Only to find out that that the corporate office decided to enforce the expiration date. While I was talking to few directors at other centers in different states to find out some information, I got the impression that the expiration date was not enforced strongly before, which explains that I never realized that there was one. Come to think of it, who has the expiration date on the education services? There was no issue in any of previous years. Even last year, the center contacted me with a promotion and failed to mention that the remaining hours would soon expire. I specifically remember that the reason for not purchasing additional hours was due to not being able to use the hours as expected and hope to use the following year, which is this year 2024, for the SAT. Wouldn't that be enough to alert a client that those remaining hours needed to be used before the expiration date? Wouldn't it be courteous to inform its client that any remaining hours will soon expire and need to be used? The new director at the center does not even want to help or listen to my side of story, and tried to sell more hours. Really, you already gave wrong impression, and the resolution is telling a client to buy more hours. Trying to talk to its regional director but told that not allowed. Called the corporate office multiple times but no answer. By the way, I was able to contact its previous director and was told that they informs clients regarding expiring hours, and in my case it may not have been done so. Is the C2 Education simply more interested in getting money but not provide proper services. It does not sound like an education institute but more like scam business. Updated: I sent an e-mail provided, no response. I think it is just their way of saying "I responded" but not really. Called the headquarter office about 100 time, "No one available". So no one is working???

What the c2 Center Director verbally promises does not match what is lurking beneath the legal jargon of the contract. My Center Director KNOWS she promised us our hours would never expire when we signed our initial contract. I have her admission recorded. She further states in the recording that it was a well known company wide policy that contract expiration dates would not be enforced and hours would never expire. Center Directors have no integrity and neither does upper management as now they're suddenly enforcing contract dates! Don't be surprised if c2 centers continue to close down, one by one, and they are sued or forced to declare bankruptcy. For anyone considering signing a contract, be warned. Read the fine print and do your research! c2 is quick to take your money, but once it's theirs, RETENTION and REFERRALS become top priority, not your child's educational goals. Their diagnostic tests are not official College Board or ACT exams. They're actually designed by c2 to make your child appear stupid so you panic and they can prescribe that you buy an exorbitant package of hours to remedy your child's perceived academic deficits. c2 Directors are actually salespeople disguised as college admissions consultants. Fact check their credentials. Once you sign and pay, the c2 Director will demand your child comes in 4-6 hours per week. This way, you'll hurry up and burn through your hours and then buy another expensive package of hours before their "special promotion" ends. Retention of current students (extending YOUR contract) and having YOU RECRUIT new students for them through referrals is how c2 Centers make their profit. Plus Center Directors get nice bonuses if they reach their revenue targets. Cha-Ching! Current families who recruit new c2 families and/or write 5 Star reviews on social media will receive compensation in the form of bonus hours or giftcards so DON'T BELIEVE THE HYPE. Nothing genuine or altruistic is going on here. Check out the uncompensated & candid/1 star reviews here and the ones on the Better Business Bureau (Grade: F, Unaccredited), Reddit, and Quora. Update: I sent an email to their customer support detailing how c2 deceptively terminated my "unexpired" (paid in full, upfront) hours. No surprise: it fell on deaf ears at the highest level. Their automated replies to customer complaints is a testament to their lack of care. c2 has no conscience much like the fellow who offers to help an elderly lady cross the street but steals her purse instead. They'll say anything to make a sale. I filed a complaint with the Better Business Bureau and my State's Attorney General's Consumer Protection office. I hope to spare other families from being swindled by c2. If you were also duped by c2, please share your experience with TrustPilot, the BBB, consumer protection agencies, and Yelp. Warn your family and friends!

I had an information meeting with the director and coordinator. They gave me the amount for the hours needed for my daughter. I told them I had to speak to my daughter’s father to make a decision. They told me I was able to apply for a loan so when I did make a decision I would be ready. I did not receive a contract with terms and conditions but they charged the amount to the loan. They told me my daughter would not be able to start until I signed a contract. I was never presented with a contract. They emailed my daughter’s schedule and at that time I told them I was never presented with a contract. After I told them I had not signed a contract but I was charged for the full amount. They proceeded to emailed me a contract. I told them I was no longer interested since I no longer felt like they were running an honest business. I asked for them to refund the loan. The director responded with an offer to give us additional hours for the inconvenience. At this time I informed him I was not interested. My daughter has not received services.The credit card told me to give them 15 days to receive a refund. I called today and they informed me a refund has not been initiated. I emailed the director once again and no answer. I’ve been trying to contact someone else but there is no customer service number. They are fast to respond when they are trying to sell you their services but now they are silent. Worse experience I’ve had with any business.