LoftieLoftie is listed under Home Goods Stores.
Loftie (byloftie.com) has 260 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 208 reviews with 5 stars · Clear filters
Rob M.
The Loftie customer service team was incredibly friendly and professional, and were quick to get my concern resolved. This was one of the best customer service experiences I’ve had in recent memory.
Response from LoftieJul 25, 2026
So glad the team could get your concern resolved quickly, Rob — "one of the best customer service experiences I've had in recent memory" is genuinely great to hear. We'll pass that along.
Lindsay M.
I was SO excited to receive my Loftie, I ordered it in Canada and waited for it to arrive. When it did, I set it up and used it but noticed that it was a little buggy and kept needing to be restarted and the sound quality of the speaker was pretty crackly. Overall I was like ‘maybe not worth $200’ and completed the return request. When I went to go mail it back, it was going to cost me $50 just to send it back (Canada Post shipping cost plus an atrocious amount of tariff). So I didn’t end up sending it back and figured I would try to sell it, and thought it was just going to be a very expensive lesson. I did speak with customer service and they were able to provide me with a refund for the amount I paid, which is an incredible thing for a small company to do. I’m so thankful. I ended up gifting the clock to my sister, but if the app/clock connection bug issues get fixed and the clock is better to use, I would purchase again. And I’d really love to try the loftie lamp because those are both beautiful and probably a lovely way to be woken up in the mornings! 5 stars for customer service!
Response from LoftieJul 24, 2026
So glad we could make that right for you, Lindsay — especially given how tricky the return situation was from Canada. Hope your sister loves the clock, and we'd love to have you back if you ever want to give the lamp a try.
Jai
Fantastic support both via email and virtual support call I was listened to and understood which is rare for a company nowadays
Response from LoftieJul 23, 2026
So glad you felt heard — that's genuinely what good support should feel like. Really appreciate you taking the time to share this, Jai.
PL
Excellent customer service! Even when I experienced an issue, the Loftie team was incredibly responsive, solution-oriented, and truly customer-focused. Communication was fast, and every question was answered quickly and professionally. I highly recommend Loftie and would gladly purchase from them again!
Response from LoftieJul 23, 2026
Really glad the team could come through for you when it mattered. Fast, solution-oriented support is exactly what we want every customer to experience — appreciate you taking the time to share this.
Anna
Great customer service, thank you!
Response from LoftieJul 21, 2026
So glad our team could help, Anna — that's great to hear.
Torben
The support exceeded my expectations.
Response from LoftieJul 19, 2026
Really glad to hear that, Torben — exceeding expectations is the goal every time.
Joan H.
I bought the Loftie clock but did not suit my needs. I contacted the company to return it and it was a very simple process. I am in Ireland and during the return shipping the courier lost my package. Joymaeh in Loftie was wonderful, checking in with me and working to resolve the issue at their end. It took a full month and Joymaeh was great throughout. Thanks you.
Response from LoftieJul 17, 2026
So glad Joymaeh could stick with you through such a frustrating situation, Joan. A lost package is stressful enough without having to chase it yourself — really glad that wasn't your experience here.
Catherine D.
The customer service experience was great! The team got back to me incredibly quickly and solved my issue with ease. I really appreciate the dedication to helping me.
Response from LoftieJul 17, 2026
So glad the team could get back to you so quickly and sort things out — that's exactly what we're here for. Thanks for taking the time to share this, Catherine!
