LoftieReviews of byloftie.com

Response from LoftieAug 5, 2025

Hi there — I'm really sorry to hear about this. This definitely isn’t how we want our customers to feel, and we’d like to help clarify and resolve things. One of our customer service representative will reach out to you soon so we can make this right. Again, I truly apologize for the inconvenience and delay.

Response from LoftieJun 30, 2025

We’re really sorry to hear about your experience. We want to make this right. Please reach out to our support team at [email protected] with your order number and a brief summary of the issue. We'll also be waiting for your information here (requested) so we can talk about how we can resolve your concern. Thank you for giving Loftie a try — we’d love the chance to turn this experience around.

Response from LoftieJun 30, 2025

[Follow up] Hi! We requested for your email address via this platform to contact you directly however we still haven't received any response so we'd like to address your concern here. We're truly sorry for the experience you’ve had, and we completely understand your frustration and concern. What you've described does not reflect the standard of care or respect we strive to maintain for our community. First and foremost, Loftie does not remotely access or control customer devices without explicit permission. If your lamp turned on unexpectedly, it may have been a coincidence tied to syncing issues from the app update — but we absolutely understand how unsettling that timing must have felt. Regarding feature changes like scheduled lamp shutoff and Wind Down timing now requiring a subscription: we know this shift has been disappointing for longtime users, and we’re actively reviewing feedback to determine how we can better balance innovation, fairness, and transparency. Please email us at [email protected] with your case details — including the screenshots and any app version info — so our team can take a deeper look. We value your trust and would like the opportunity to make things right.