LoftieReviews of byloftie.com

Response from LoftieFeb 5, 2026

Hi Marina, I’m really sorry to hear about this and I understand why this experience has been so upsetting. Not receiving your order, confirmation emails, or timely replies after reaching out is incredibly frustrating. I want to be transparent that we did experience manufacturer and logistics delays during this period, which unfortunately impacted some orders and communication more than it should have. That said, we know this does not make the situation any less stressful, and we take responsibility for the poor experience you’ve had. We are very eager to look into this for you and do our best to turn things around. Please reach out to us directly at [email protected] with your name and any order details you have, and our team will review this as a priority and assist you further. Thank you for bringing this to our attention. We truly hope we can help resolve this for you.

Response from LoftieFeb 5, 2026

Hi Lau, I’m really sorry to hear how disappointing this experience was from start to finish. Waiting through repeated delays, having to chase updates yourself, and then going through a long request and refund process is understandably frustrating, especially when expectations were set very differently at the time of purchase. We know we fell short here, particularly around proactive communication and the overall timeline for EU orders during that period. While I’m glad the refund was ultimately processed, I completely understand why the three month process and lack of clarity left a lasting negative impression. If you’re open to it, we would genuinely appreciate the chance to review this more closely and see if there’s any way we can make things right for you now. Please feel free to reach out to us directly at [email protected] with your order details, and our team will do their best to assist and address any remaining concerns. Thank you for taking the time to share such detailed feedback. We do take this seriously and use it to improve.

Response from LoftieFeb 5, 2026

Hi Niobe, I’m really sorry to hear about this experience and I understand why it left you feeling disappointed and concerned. Waiting so long without clear updates, then feeling unsure about next steps, is incredibly frustrating. I want to be transparent that we did experience manufacturer and logistics delays that were outside of our control during this period, which affected some orders and communication. That said, we know this does not lessen the impact it had on you, and we take your feedback seriously. These issues have since been addressed, and our fulfilment process is now back on track. We would genuinely like the opportunity to make this right for you. If you’re open to it, please reach out to us directly at [email protected] with your order details. Our team will review your case carefully and do our best to accommodate your needs and help turn this experience around. Thank you for taking the time to share such detailed feedback. We appreciate it, and we hope we can assist you further.

Response from LoftieFeb 5, 2026

Hi there, I’m really sorry for how upsetting this has been, and I understand why this situation would feel alarming while you’re still waiting on your clock. I want to clarify that the Loftie Rest membership is optional at checkout and can be removed before completing an order. That said, we never want anyone to feel surprised by a charge or unsure about what they signed up for, and I’m sorry this caused frustration. We’d like to look into both the status of your clock and the app charge to make sure everything is resolved properly for you. Please reach out to us at [email protected] with your order details, and our team will be happy to review this and help make things right. Thank you for sharing this feedback. We appreciate you raising it and would like the opportunity to assist you further.

Response from LoftieFeb 5, 2026

Hi Ali, Thank you for taking the time to share this. I’m genuinely sorry for how frustrating this experience has been, especially when the goal was to make sleep simpler and less tied to your phone. What you described around the long delivery time, the difficulty sharing control between two phones, and the alarm not behaving reliably is not the experience we want anyone to have. I completely understand how having to keep your phone nearby as a backup defeats the entire purpose of using Loftie in the first place. Your feedback about phone support and the overall setup experience is also heard. We know how important it is to feel supported when something is not working as expected, and I appreciate you being so candid about what fell short for you. If you’re open to it, we would really like the chance to look into this more closely and see if we can help turn things around for you. Please reach out to us directly at [email protected], and our team will be happy to assist you personally and explore next steps. Thank you again for sharing your experience. Feedback like this truly helps us improve.

Response from LoftieNov 29, 2025

Hi there — we're so sorry to hear about this experience. May we request for your details so we can reach out and get this resolved for you as quickly as possible? Otherwise, feel free to reach out directly at [email protected] with the name and email used at checkout — our team is ready to help and make sure you receive your clock as soon as possible. Thank you for your patience — we’ll get this sorted.

Response from LoftieNov 29, 2025

Hi there — we're so sorry to hear about this experience. May we request for your details so we can reach out and get this resolved for you as quickly as possible? Otherwise, feel free to reach out directly at [email protected] with the name and email used at checkout — our team is ready to help and make sure you receive your clock as soon as possible. Thank you for your patience — we’ll get this sorted.

Response from LoftieNov 29, 2025

Hi there — we're so sorry to hear about this experience. May we request for your details so we can reach out and get this resolved for you as quickly as possible? Otherwise, feel free to reach out directly at [email protected] with the name and email used at checkout — our team is ready to help and make sure you receive your clock (and address the app charge) as soon as possible. Thank you for your patience — we’ll get this sorted.