LoftieLoftie is listed under Home Goods Stores.
Loftie (byloftie.com) has 260 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Chloe
Very friendly, responsive and helpful. Kept trying to solve my case. Appreciated Nikki as my support agent.
Response from LoftieApr 1, 2026
Hey Chloe! So glad Nikki was able to help you out and kept working with you until everything was sorted. We'll definitely pass along your kind words to her - she'll be thrilled to hear this!
Nancy G.
Loftie is extremely helpful and responsive with any issues you may have. This is the second time I had technical issues that were resolved. They go above and beyond!
Response from LoftieApr 1, 2026
Nancy, we're so glad we could help resolve your technical issues again! It means everything to hear that our team goes above and beyond for you. Thanks for sticking with us and for taking the time to share this.
Marc B.
I realized that the Loftie clock was not right for my wife and me. Customer service at the company was top-notch as they guided us through the return process. They offered advice and understanding, and made the process simple. Hats off to them, even when they're handling a return!
Response from LoftieApr 1, 2026
Marc, we really appreciate you taking the time to share this! Even though the Loftie wasn't the right fit for you and your wife, we're so glad our team could make the return process smooth and straightforward. Your kind words about our customer service mean the world to us.
Leonard S.
Enjoying the backlights the sleeping music inbuilt and also the design of the clock!
Response from LoftieMar 19, 2026
Hi Leonard! So glad you're loving the backlights and built-in sleep sounds - those features really do make a difference for a great night's sleep. The design was something we put a lot of thought into, so it's wonderful to hear you appreciate that too!
Tjorven M.
Mir hat der Loftie Wecker nicht ganz zugesagt, weshalb ich den Wecker zurückschicken wollte. Somit habe ich mich mit dem Loftie-Team in Verbindung gesetzt und binnen kürzester Zeit eine Antwort mit einer Lieferadresse bekommen. Leider stellte sich heraus, dass die Retoure für mich 50€ gekostet hätte. Somit habe ich nochmals noch dem Loftie-Team geschrieben und gefragt, ob es eine Alternative zu den absurd hohen Versandkosten gebe. Auch hier gab es wieder eine schnelle Rückantwort, mit dem Ergebnis, dass das Loftie-Team die Rücksendekosten auch als unverhältnismäßig hoch bewertete und mir in Folge dessen als Kulanz unverzüglich die Kosten des Weckers zurückerstattete und ich als Bonus den Wecker sogar behalten durfte. Vielen Dank nochmal!
Response from LoftieMar 19, 2026
Tjorven, wow, thank you for sharing this! We're so glad our team could find a solution that worked for you when those return shipping costs turned out to be unreasonable. It sounds like everything worked out in the end, and we really appreciate you taking the time to let others know about your experience with our support team.
Sara Van H.
Wasn’t in love with the product, but the customer service was top notch! Thank you Joymaeh!
Response from LoftieMar 19, 2026
Sara, so glad Joymaeh took great care of you! While we're sorry the product wasn't quite the right fit, we really appreciate you highlighting the support experience. Thanks for giving us a chance and for the kind words about our team.
mehdi S.
I came for the great product but I’m staying because of the exceptional customer service. Top notch!
Response from LoftieMar 19, 2026
Hey mehdi! So glad to hear you're loving both the product and our support team. "Top notch" - that's exactly what we're going for! Thanks for taking the time to share this.
Maria Louise Roe D.
I love this alarm clock and not having my phone in the bedroom so much. The customer service is also out of the ordinary. Highly recommended.
Response from LoftieMar 19, 2026
Maria, so glad you're loving the phone-free bedroom life! That's exactly what we hoped the alarm clock would help with. Thanks for the kind words about our customer service team - I'll make sure they see this. Really appreciate the recommendation!
