LoftieReviews of byloftie.com

Awful. Was really looking forward to using this. Have had it 6 months and tried to set it up about 50 times. Waste of time.

My honest thoughts on the alarm clock. Absolute codswallop of a product. Constantly updating, connecting and rarely ever working. I still can't work out why the product is so complicated to operate when it's, essentially, a two tone alarm clock with light. Avoid.

Made and order a few hours ago then realised the company is based in the USA and doesn’t offer returns. Have asked to cancel my order and give me refund but getting AI generated responses refusing to cancel the order. Very misleading as you end up in a Uk version of the site with a little Union Jack. Just below the add to cart button there a few little icons, one saying free worldwide shipping another saying 30 day trial. This all implies that if I’m not happy I could easily return this item and not be liable to international shipping return and massively out of pocket. Would not recommend. Will report to trading standards as not sure if this is fair / legal. Given plenty of notice in asking to cancel the order and have a refund before the item is shipped but just getting auto AI responses.

half the features they advertise are paid subscription-only, they randomly stop running any alarm you have set up until you update the app, without giving you a warning the app is out-of-date, after the update they refuse to turn off my alarms whenever i try, and sometimes say there is no alarms when there is an alarm and sometimes say there are alarms when there is none. i bought an alarm clock to have a single, reliable way of ensuring i wake up, and peacefully at that, but none of this is peaceful or reliable. As an update: this issue has only gotten worse. It has been weeks with still no fix and I have to triple check whenever I turn off an alarm, sometimes even going to the extent of permanently deleting the alarm completely and I still get woken up to it, or vice versa and it never goes off. This company should start putting their money into actually making a functioning alarm clock instead of just buying reviews. And on that front, don't be fooled by the customer support responses you see on the TrustPilot reviews. I have emailed them probably at least 3 times since buying the product and while they have apologized for issues, they have never made any attempts to fix or remediate them. They don't actually try to resolve issues, and like another customer complained, they have SEVERAL unethical business practices that misrepresent their company that should not be legal in most places. If you're curious, out of just over 100 Trustpilot reviews at the time of writing this, 16 of them are 1 star. However, on their actual website, there are over 1,000 reviews, and yet almost the same amount of 1 star reviews. This is because they: 1) Deliberately take you to a different "feedback" page if you try to leave a negative review, so it doesn't get tracked publicly 2) If you manage to circumvent this by clicking the button to leave a positive review, once they see that its negative they will choose to omit sharing it on their website. This is NOT speculation. I have tried MANY times to leave a single negative review on their site, and after many attempts to publish it, through their site, through contacting customer support, etc, it is clear they are intentionally and deliberately obfuscating reviewers from sharing their true opinions. And considering how many issues I've had with both their alarm clock and their customer support team, its obvious why they have to.

The worst most awful service and product out there. The customer service is even worse. I thought it looked interesting so ordered and showed up looking like a cheap version then tried to send it back and they wouldn’t refund me even though I sent it back within the timeframe. And now AI is responding to me and I can’t get my money back. I highly don’t recommend this product and service.

The Loftie clock and lamp are wildly overpriced pieces of garbage. Between the two products, they function correctly maybe 25% of the time, and even during that 25%, they often behave incorrectly. Alarms don’t work as set, features randomly disappear, and the app is glitchy and unreliable to the point of being unusable. For a product marketed as a premium sleep system, this level of dysfunction is outrageous. What makes it worse is the complete absence of human customer support. There is no phone support, no real-time troubleshooting, and no way to speak to an actual person. Instead, you’re routed through an AI phone call, which directs you to an AI-generated email response, which then tells you that maybe a human will email you back at some undefined point in the future. No calls. No urgency. No accountability. At this price point, customers should expect stable software, reliable hardware, and immediate human assistance when things break. Loftie delivers none of that—just buggy products and an AI maze designed to keep you from getting help. Since Loftie relies entirely on AI instead of customer service, it feels appropriate to state that this review is also generated by AI. Unlike Loftie’s products, however, this AI is at least functional. Save your money. If you want an alarm clock that works consistently and a company that stands behind its products, look elsewhere

I have never loathed a purchase more than this one. Couldn’t get it to pair with app after months of trying. I couldn’t set the clock or use any of its supposed features. I literally threw the clock across the room. Don’t fall for this. It’s terrible. UPDATED 2/6/26. Customer service at Loftie did reach out immediately and tried to make good but they couldn’t. So I can’t say that they weren’t responsive.

I bought a Loftie as a gift. I never subscribed to any membership or signed up for a subscription, so I was surprised to see a monthly charge via PayPal. Of course, I cancelled the payment immediately, but the practice of "automatically enrolling" customers into a subscription is outrageous and feels like a blatant rip-off.