LoftieLoftie is listed under Home Goods Stores.
Loftie (byloftie.com) has 260 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Jade F.
I emailed Loftie with a query and received an almost instant reply. The team were incredibly helpful.
Response from LoftieMay 1, 2026
Hey Jade! So glad we could help you out quickly. We know how frustrating it can be when you have a question and have to wait around for an answer. Really appreciate you taking the time to share this!
Liese G.
First off, I LOVE my Loftie clock! I bought 2 more for my son and daughter each of whom love them just as much as me. Fantastic quality, variety of sounds to fall asleep to, wake-up to, etc. I had initially signed up for their Loftie Rest feature but found that I wasn't using it at all. I tried to cancel the subscription through the app but kept getting an error message. I hit Contact Us in the app and sent an email requesting to cancel. I received a response within 10 minutes with clear, helpful instructions to locate my order # which they needed to cancel Loftie Rest for me. Super easy, super fast. Top-notch customer service!
Response from LoftieMay 1, 2026
Hi Liese! So glad you and your family are loving the clocks, and thank you for the kind words about our support team. We always aim to make things "super easy, super fast" just like you experienced. It's wonderful to hear that three Loftie clocks are helping your whole family with better sleep!
Iyinoluwa A.
The customer service team were quick and responsive when I had an issue. Love the clock and how it’s helped reduce screen time and dependence on my phone for alarms!
Response from LoftieMay 1, 2026
Hey Iyinoluwa! So glad we could help you out quickly when you had that issue. It's amazing to hear the clock is helping you reduce screen time and break that phone alarm habit - that's exactly what we hoped for when we designed it!
Serife S.
After initial setup problems the customer services team Nikki was quick to respond and after setting up successfully I am thoroughly enjoying my Loftie clock. Really good selection of sounds to soothe you to sleep. I’m really happy with my clock. Thank you.
Response from LoftieMay 1, 2026
So glad Nikki could help you get everything sorted out, Serife! It sounds like the setup was worth it once you discovered all those soothing sounds. We're thrilled you're enjoying your Loftie clock and getting great sleep with it.
Michael K.
My whole experience with Logitech has been great. Great product. Best alarm clock ever! And when I switched my internet provider and was having a hard time setting up my Loftie again, their customer service was amazing!
Response from LoftieMay 1, 2026
Hi Michael! So glad we could help you get your Loftie reconnected after switching internet providers. That setup process can definitely be tricky sometimes, but our team loves making sure everything works perfectly for you. Thanks for calling us the best alarm clock ever - that really makes our day!
Dave “Imagemaker” K.
Great support for their procuct
Response from LoftieMay 1, 2026
Dave, so glad to hear our support team took good care of you! We're always here when you need us.
Sean D.
I had issues with a Loftie clock that I purchased. I reached out to support and they answered almost immediately. They helped review all of the troubleshooting procedures and after realizing they could not help me remotely, they offered to send out a replacement. They also included a shipping label to return my current device. Everyone I spoke with was pleasant and so helpful.
Response from LoftieMay 5, 2026
Hey Sean! Love hearing that our team could jump on your issue so quickly and walk through all the troubleshooting with you. Glad we could get that replacement sorted out with the return label too - sounds like everything went smoothly even when the remote fix didn't work out.
Elizabeth
Very prompt and helpful answers to my questions
Response from LoftieMay 5, 2026
Hi Elizabeth! Love that you got such quick and helpful responses to your questions. That's exactly the kind of support experience we're going for.
