LoftieReviews of byloftie.com

I bought my children a loftie each for their bedrooms. The dim red night light is perfect and hard to find elsewhere (UK). I love that the app is not needed to control all aspects of the device. My children love their Lofties and even took them on holiday. I have been very happy with the customer service too.

The customer support I received was phenomenal; Joymaeh promptly explained my options and quickly resolved the issue with my order. Everything was resolved within one day as well.

The support people responded very quickly to my questions, even though it was weekend. They had multiple follow-ups just to make sure things were working correctly. Really superior customer service! On the other hand, all of the manuals and FAQs that I saw assumed you could get to the setting menu, but never explained specifically how to get to the setting menu (at least not that I saw). The support folks explained it perfectly.

After a rocky start of not being able to reach anyone at Loftie, the issue was settled efficiently and quickly once I made contact with a person. They were very understanding and helpful. Now everyone is happy.

The customer service replied quickly, providing useful support. They addressed my inquiry very professionally, giving practical information and taking care of the issue. Highly satisfied with the process.

Customer service was very fast. Initially it's an AI bot that responds to my ticket but it's quickly passed off to a human once it cannot resolve my issue.

Two things are always important to me in a product; first is the quality of the product. The design, materials, functionality, simplicity to use, and does it actually work? Second is the service that the company offers for the product it built and sold. I know AI is getting better and better (and I have been surprised at times how good it has gotten) but service has for me to do with standing behind what I bought and being eager to help me learn how to use it. Also, if I am having trouble figuring it out someone is reasonably easy to get in touch with and helps me. I am a long long long time user of the Loftie Clock. My family and friends when I first got it reacted with; “don’t you have an iPhone?” “Why would you spend your hard earned money on an………. Alarm……. Clock??” 🤣🤣🤣🤣 Back to first getting one. I don’t remember exact details, but I get into bed, I’m really tired, and something needs to update before it can continue to work. First thought? I’m too tired for this, where’s my phone? As I said I don’t remember exact details but Loftie must have known this exact thing was going to happen to enough of their customers that they did something in the app that when I opened it it sort of fixed itself and in no time it worked again and has kept on working since. I have since gone on and bought the Loftie Lamp!

Beautiful products, quick response and great service!