LoftieLoftie is listed under Home Goods Stores.
Loftie (byloftie.com) has 260 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Filip K.
I had a surprisingly good experience with the Loftie customer support team when I experienced an issue with my clock's software. The team was responsive, helpful and reasonable when exploring different solutions to remedy the problem.
Response from LoftieJun 17, 2026
Really glad the team came through for you, Filip — "responsive, helpful and reasonable" is exactly the bar we hold ourselves to. Hope the clock's been running smoothly since.
ANDREW H.
Grace made this entire experience worth wading through the hiccups in the beginning. I’m enjoying my Loftie clock and look forward to sleeping better in the future! Great customer service.
Response from LoftieJun 16, 2026
So glad Grace could turn things around — that's exactly what great support looks like. Enjoy your clock, and here's to better sleep ahead!
Carla Y.
Friendly, helpful, patient and able to solve the issue
Response from LoftieJun 16, 2026
So glad our team could be friendly, helpful, and patient with you, Carla — and that we got the issue sorted out.
Shaun C.
Quick and hassle-free resolution to my issue!
Response from LoftieJun 14, 2026
So glad we could get that sorted quickly, Shaun — hassle-free is exactly what we're going for.
Margaret
Very responsive and kind. They helped me address my concern right away and without issue. Quite professional.
Response from LoftieJun 11, 2026
So glad the team could address your concern so quickly, Margaret — "responsive and kind" is exactly what we're going for. Really appreciate you taking the time to share that.
Leena
Unfortunately my Loftie clock stopped working after many years. The warranty was over BUT they offered a discounted replacement and I won’t use any other clock!
Response from LoftieJun 4, 2026
So glad the team could find a solution even after the warranty was up — that's exactly the kind of thing we want to get right. Enjoy the new clock, Leena!
Cristina
Had an issue with deleting the subscription, they responded super quickly and were very useful. Received a refund the same day!! Very satisfied with customer service and willingness to help.
Response from LoftieJun 4, 2026
So glad the team could get that sorted out same-day — a refund and a resolution that fast is exactly what we aim for. Thanks for sharing this, Cristina!
Hilary
I had a payment subscription issue and sent an email to Loftie. Carolina and Joymaeh worked so efficiently - the issue was resolved in a few hours, with no chasing up on my behalf! I wish more customer service teams were so efficient - thank you so much
Response from LoftieJun 4, 2026
So glad Carolina and Joymaeh could get that sorted so quickly — and that you didn't have to chase anyone down. That's exactly the experience we want every customer to have, Hilary. Thank you for taking the time to share this!
